Central Operations Lead

**About us**:
**What we do**

**Where we’re going**

Looking for a job that’ll challenge and excite you? Here at CYCLE, you’ll find a diverse team of professionals, all on a mission to revolutionise last-mile delivery and decarbonise transportation in cities. We love to innovate, adapt, and pursue bold ambitions, and we empower our people to do the same. We operate in multiple cities across Germany, Austria, the Netherlands and Italy, and we’re always looking for passionate individuals to join us.

**Your Mission at CYCLE**:
As our Central Operations Lead at CYCLE, your mission is pivotal in ensuring the seamless functioning of our bike subscription service across multiple countries and regions. You will lead efforts to optimize processes, fostering efficiency and ensuring health and safety standards. Key responsibilities include:

- Strategic Planning: Develop and execute strategies to enhance operational efficiency, scalability, and customer satisfaction.
- Process Optimization: Identify and implement solutions to streamline workflows, driving continuous improvement within local operations.
- Quality Control: Implement robust quality control measures to uphold the integrity and performance of our bike fleet.
- Data Analysis: Utilize advanced analytics to derive insights, set and monitor key performance indicators, and drive data-driven decision-making.
- Integrated Foresight: Proactively identify trends, risks, and improvement opportunities on a local level, ensuring alignment with overall business objectives.
- Team Leadership: Lead and mentor an exceptional team of Managers, fostering a performance-driven, motivational, and positive culture.

**Your skills and qualifications**:

- Experience: Proven track record (5+ years) in Central Operations, Supply Chain, Project Management or a similar role, preferably within the logistics, transportation, or mobility industry.
- Analytical Skills: Proficient in data analysis and interpretation, with the ability to leverage insights to optimize operational processes. Additionally, advanced Excel skills and SQL proficiency are highly valued.
- Project Management: Strong project management skills with the ability to manage multiple projects simultaneously and deliver results within specified timelines and budgets.
- Ownership: A strong sense of ownership, with a hands-on approach, ready to tackle challenges head-on and thrive in fast-paced and ambiguous environments.
- Communication: Strong communication and interpersonal skills, facilitating effective collaboration with stakeholders at all levels.
- Problem-Solving: Proven ability to tackle complex challenges with a proactive and solutions-oriented mindset.
- Leadership: Strong leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals.
- Attention for Detail: Detail-oriented with a focus on process improvement and a continuous drive for personal and professional growth.

**What you can expect from us**:

- Take on a challenge in a fast-paced and growing industry
- The opportunity to have a positive impact on the daily work of thousands of bike couriers
- Responsibility from day one - take full ownership of projects and follow a steep learning curve
- Enjoy creative freedom thanks to flat hierarchies, open communication, and rapid decision-making
- A healthy mix of remote work and office days - we want to get to know you better and build a strong team, but we respect that each individual has their own rhythm, family, and lifestyle
- We are an international, highly motivated, and fast-growing team, in which teamwork comes first
- Modern, centrally located office with drinks, fresh fruit, and many other amenities
- Access to our E-Bikes or a subsidy on your public transport ticket to help you get from A to B sustainably and quickly
- A competitive salary, state-of-the-art technical equipment and 28 days of vacation per year

**Diversity**:
**How to reach us**:
If you have any questions, please don’t hesitate to reach out to Vlad