Desktop Support Specialist

Vor 7 Tagen

Duesseldorf, Deutschland Photon Brains Vollzeit

**Multiple Desktop Support Specialists Required**:
The position of Desktop Support Specialist performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

**Essential duties for the position include**:

- Basic knowledge in ITIL (or ITIL Foundation)
- Proficiency in Windows 10, Microsoft Active Directory, utilization of GPOs, and MS Office 365
- Ability to install and troubleshoot PC hardware, and use enterprise anti-virus solutions
- Hands-on experience in Helpdesk ticketing systems
- Mobile device management including IOS and Android devices, and enterprise encryption solutions
- Windows PC/laptop management via MDM Tool
- Awareness on asset refresh and asset disposal activities
- Hands-On Experience on client Asset Life Cycle Management
- Hardware break-fix of end-user devices
- Enterprise mobile device troubleshooting
- Conference room support - Audio/video conferencing room support
- Smart hands support
- Incident recording and updating
- Liaison with different track within teams, and third party / OEM vendor coordination
- Working technical knowledge, in order to address Service Work Orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice) and Mobile Scanners
- Awareness and hands-on experience on laboratory related products and services (E;g
- Malver Mastersizer 2000/3000/Zetasizer, Thermo Fisher, Agilent Openlab Metrom Tiamo, Perkin Elmer Syngistix for AA, Leco Instruments)
- Working knowledge on GxP Computer System Validation, IATF QM, CMD, Powershell & Windows Installer Error Messages

**Qualifications**:

- Either CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum of 12‐18 months of IT experience
- Experience troubleshooting and repairing IT issues
- Demonstrate good customer service skills
- Should have good analytical and problem-solving skills
- Ability to work independently and manage time to complete tasks
- Advanced hands-on experience troubleshooting
- Possess strong communication skills; both verbal and written.

**Location**:
Cologne, Germany

**Job Role**:
Full Time (On-site)

**Language Requirements**:
German B2-C1

English C1

**Applicant must be resident of Germany.**

**Job Types**: Full-time, Contract
Contract length: 12 months

Application Question(s):

- Are you legally authorized to work in Germany?
- Will you now or in the future require sponsorship for employment visa status?

**Experience**:

- information technology (preferred)

**Language**:

- German (preferred)
- English (preferred)

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