Customer Support Specialist

vor 1 Woche

Duesseldorf, Deutschland Guided Solutions Vollzeit

Our client is a growing, innovation-driven medical technology company that is a leader in providing medical devices to save lives. With customers in more than 140 countries and a wide range of products, the company has built a strong name for itself in the market. Hospitals, emergency services and other facilities rely on our high-quality products and exceptional customer service.

To strengthen the team, we are looking for an additional **Customer Support Specialist in Cologne, Germany **to join the current team of 8.

**The role**
- You will be primarily responsible for receiving customer orders and entering them into the Oracle system. You will also process all customer-related inquiries such as shipping requests, complaints, etc.
- Your task includes presales, customer service and aftersales.

**Key responsibilities**:

- Data management of customer data in Oracle.
- Supporting customer requests and finding solutions that are beneficial to the company and the customer.
- Review of incoming customer orders e.g. price accuracy, and completeness of information.
- Supporting the finance department with the monthly dunning run.
- Escalation of problems/incidents to Customer Service Management.

**To be considered for the role, you must closely match the following job profile**:

- Completed commercial Education or University degree
- 2+ years of experience in internal sales support, preferably in the medical device industry
- Hands-on mentality
- Fluent in spoken and written German
- Good English skills to take part in international conversations
- PC skills: good MS Office knowledge, good knowledge of Oracle/SAP-based databases

**The offer**:

- An open and pleasant working environment where employees can exchange ideas and work on solutions.
- Home office once a week.
- 30 days annual vacation.
- Comprehensive familiarization with the area of ??responsibility as well as various further education and training opportunities.

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