Global Service Desk Support Technician

vor 2 Wochen

Frankfurt am Main, Deutschland Quipu Vollzeit

**We are looking for a Global Service Desk Support Technician to join our team in FRANKFURT.**

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.
As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfill their potential.

**What your key responsibilities will be**:

- Processing and fulfillment of service requests
- Ensuring the availability and performance of IT systems
- Planning, installation, configuration, and testing of new IT systems
- Installation, setup, configuration, and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
- First and second-level customer support and cooperation with external service providers
- Ticket management and escalation to / collaboration with third-level support

**Skills and experience we expect from you**:

- Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
- Well-organised person who can multitask, work independently or as part of a team, and has the ability to prioritise work under pressure
- Excellent English language skills, both spoken and written (German language skills are a strong advantage)
- Experience working within Active Directory, MS Exchange, and within a Cisco network environment
- Knowledge of ITIL processes and working with a ticket management solution is preferable
- Experience working with and supporting an Office 365 environment
- A degree in an IT-related field is preferable
- Class B driving license is an advantage

**What we offer**:

- Excellent team-oriented, dynamic, and international working environment
- Challenging, engaging, and varied tasks
- Personal and technical skills development with certified trainings
- Modern workspace with very good public transport connection
- Inhouse German classes
- Travel possibilities
- 30 paid vacation days
- Job Rad and Job Ticket

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