Customer Onboarding Specialist

**Company Description**
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

**So, why work at Wolt?**

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that justwork, Wolt might be for you.

**Our Commitment to Diversity, Equity & Inclusion**

We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

**Join us today to build Wolt together.**

As an Onboarding Specialist, you will play a pivotal role in ensuring the seamless onboarding of our key retail partners, particularly large grocery accounts. You will own the end-to-end onboarding process, focusing on initial category management and ensuring that our partners’ catalogs are accurately and attractively displayed on our platform. Your efforts will directly impact the customer experience, making sure the product catalog is optimized for quick delivery and marketplace success.

In addition to onboarding tasks, you will provide on-site training to ensure our most valued partners understand and effectively use our tools and processes. You’ll become the go-to expert on grocery quick delivery and marketplace operations, supporting our partners in achieving success and elevating Wolt’s retail offering.

You will work to the Onboarding Lead. Together, we are a highly committed, collaborative team dedicated to providing our retail partners with the best service and highest standards. Our goal is to strengthen the retail sector and offer our customers a platform where they can explore the retail diversity of their region within one app.

**Tasks & Responsibilities**
- End-to-End Onboarding: Coordinate, execute, and monitor the onboarding process for large grocery partners, ensuring smooth integration after contract signing to go-live.
- Category Management: Own initial category management for new partners, ensuring product selection aligns with customer needs and marketplace standards.
- Catalog Optimization: Ensure partner catalogs are accurate, complete, and displayed in a way that enhances the customer experience.
- Training and Enablement: Conduct on-site and virtual training sessions with key accounts, ensuring partners understand and effectively use our tools and processes.
- Process Improvement: Help to develop new concepts to improve the efficiency and effectiveness of onboarding.
- Cross-Functional Coordination: Collaborate with teams across Product, Photo, Account Management, and others to deliver an excellent partner experience.

**What We Offer**
- Cool office in the heart of Berlin.
- Autonomous work in a dynamic, international team.
- A fast-growing tech company with many career opportunities.
- Flat hierarchies in a family-like start-up atmosphere.
- Attractive salary package.
- Discount on Wolt orders.
- Modern work equipment (MacBook, iPad).
- Soft drinks, coffee, and fruit in the office.
- Comprehensive internal training opportunities.
- Weekly (virtual) all-hands meetings and regular team events.
- Flexible working hours and 30 days of paid vacation.

**Qualifications**
- Ideally experience in retail, grocery, or a similar field, with knowledge of category management and catalog optimization.
- Strong communication skills, with the ability to build trust and confidence with partners.
- Exceptional organizational and time management skills, with attention to detail.
- Comfortable working independently while collaborating across teams.
- Tech-savvy with a quick learning curve for new