Operations Team Lead

**Starship. Talk of the town. Or the world.**

Welcome to **Starship** - the revolutionists of tomorrow’s delivery service. Thanks to our smart little robots, we are already well on our way to a changed future and a whole new way of delivering food and packages. In that way, we offer people new and comfortable services that facilitate and improve their everyday lives - while continuously striving to create green, ethical circular communities. Ready to solve some real problems? Scroll down and read more about this unique opportunity

We are looking for an **Operations Team Lead to join our Global Onsite Operations in Germany** team to play an essential part in our mission to provide the world with affordable and environment-friendly deliveries.

Every day, our robots are completing thousands of autonomous deliveries in the UK, US and Europe, and we’re hitting records on an almost weekly basis. Our onsite operations teams are dedicated to ensuring the safe and efficient movement of our robots.

**Your main responsibilities are**:

- Building and developing operational processes for areas, services, and products
- Managing partners in weekly calls: discussing problems, requests, improvements, process changes, and use cases
- Conducting on-site visits to gather user feedback and test our service
- Detecting and communicating issues with existing operational processes; consolidating team feedback; initiating, implementing, and documenting changes
- Suggesting and improving technical tools for location-specific operations
- Hiring, training, and managing team members (scheduling, payroll support, timekeeping tasks, absence administration)
- Conducting growth talks, monthly 1:1 check-ins, organizing team events, and monitoring team health
- Managing office operations, invoice management (incoming and outgoing)
- Serving as the first point of contact for partner-specific requests and supporting other departments as a local point of contact
- Creating data-driven reports to drive changes and improvements in operations
- Fulfilling any other duties and responsibilities designated by Starship from time to time

**What’s in it for you?**:

- You will have a chance to work with people with a strong inner burning and motivation. We are self-aware, seek feedback, and improvement. We don’t want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas. We never feel the feeling of “hey that’s not really my job” but feel thankful for getting the opportunity to help a colleague out
- We are a fast-growing startup meaning we have super opportunities to grow within the company
- There are lots of exciting possibilities to bring your ideas and build processes from scratch
- You’ll have endless opportunities to learn from our inspirational, talented team members across the globe

**What we hope you’ll bring to the table**:

- 3+ years of experience in operations or a similar position
- Strong leadership skills
- Experience with budgeting
- Fluency in German and English language skills
- Experience leading a team
- Passion for taking on new and challenging tasks
- Openness to change and uncertainty
- Ability to prioritize work effectively
- Capability to work independently without a direct manager onsite
- Good communication skills for remote collaboration with teams across the globe
- A good understanding of Google Workspace or Microsoft Office
- Familiarity with communication software like Slack and Microsoft Teams, etc. (desired but not essential)

Want to learn more about our robots and our people? Get in touch and let’s have a chat Also, have a sneak peek to our blog and discover more about us