Team Leader Operations

Vor 4 Tagen

Hamburg, Deutschland FREE NOW Vollzeit

**_Location_**_: Hamburg (Hybrid model with 3 days in the office)_

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

We're seeking a seasoned professional to lead our **Driver Services team in Germany & Austria**, revolutionising the way we provide high-quality service to our fleet partners and drivers. As a member of the German management team, you'll spearhead local driver operations and community management efforts, cultivating an engaged and high-quality supply base.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun. Are you ready for your next ride?

**YOUR DAILY ADVENTURES WILL INCLUDE**:
As the Team Lead of Driver Services, your mission is to lead the local Driver Operations teams into a future-proof, high-caliber service function, setting the bar with industry-leading NPS rates. This will include:

- Leading the evolution of Driver Operations to ensure its resilience and effectiveness, including process streamlining, automation, and tool implementation.
- Crafting and executing best-practice supply operations strategies across regions, contributing to our growth and sustained success.
- Orchestrating supply operations to ensure optimal availability for the anticipated demand, managing active driver numbers and supply hours.
- Coordinating and executing team processes to facilitate driver expansion into new cities, with approximately 30% travel.
- Pioneering market-wide operational service initiatives in collaboration with cross-functional teams, aligning central and local objectives seamlessly.
- Engaging proactively with key supply accounts, swiftly resolving service challenges and elevating central improvements when required.

**Our Tools**: GSuite | Microsoft Office | Zendesk | Tableau | SQL | Jira

**TO BE SUCCESSFUL IN THIS ROLE**:
Your success story in this role will be enriched by the following:

- A track record of several years in team leadership, demonstrating your ability to build and lead high-performing teams.
- A proactive, hands-on approach to leadership, embracing ownership and accountability for driving outcomes.
- Proficiency in navigating cross-functional projects, adeptly managing contributions from both central and local stakeholders.
- A curious, open, and ambitious mindset, characterised by empathetic and precise communication that resonates with individuals and teams alike.
- A comfort level with data analysis, using tools such as G-Sheets, Tableau, and Metabase to inform strategic decisions.
- Fluency in both German and English languages.

**BENEFITS & PERKS IN A NUTSHELL**:

- Hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- Subsidised public transportation ticket
- Employee assistance program
- Personal development budget

**Plus more local benefits depending on your work location**

**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:

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