Customer Success Specialist
vor 18 Stunden
TYTAN Technologies
TYTAN is a young deep-tech defense startup on a mission to restore the economics of air defence through scalable, cost-effective, AI-powered systems. Our autonomous counter-drone solutions are designed to protect people and critical infrastructure. We are an international team of ambitious engineers combining expertise in autonomous systems and UAV design.
As a Customer Success Specialist, you play a key role in supporting our customers throughout the entire product lifecycle. You ensure smooth service processes, fast solutions, and an exceptional customer experience while working closely with our technical and operational teams.
Your roadmap to make an impact
- Manage and optimize all after-sales processes, including spare parts, repairs, and maintenance.
- Ensure efficient availability, identification, and allocation of all spare parts.
- Oversee repair workflows from diagnostics to completion with high quality and fast turnaround.
- Coordinate preventive and corrective maintenance with internal teams, partners, and customers.
- Develop and update SOPs for after-sales, maintenance, and spare-parts operations.
- Maintain clear service documentation, including parts lists, work reports, and quality records.
- Act as the subject matter expert for spare parts and maintenance.
- Monitor inventory, manage stock levels, and coordinate orders.
- Support customers with technical inquiries, troubleshooting, and long-term service.
- Collaborate with product development, production, and logistics.
- Identify improvements and implement best practices to enhance service quality and efficiency.
Who you are
- Bachelor's/Master's degree, technical apprenticeship, or similar qualification in engineering or related fields.
- 2+ years of experience in after-sales, maintenance, spare parts, or technical service.
- Strong technical understanding of machinery, components, or industrial products.
- Experience in coordinating repairs, maintenance tasks, or spare-parts operations.
- Strong sense of ownership and accountability.
- Details and customer oriented mindset with solid problem-solving skills.
- Experience with ERP or service management tools is a plus.
- Strong communication skills in German and English.
Why TYTAN?
Be the first to welcome the world into a deep-tech defense startup that is shaping the future of security.
Play a central role in building our company culture and daily experience.
Work in a fast-paced, international team where your contributions truly matter.
Enjoy flexible working hours, access to EGYM Wellpass sports facilities, and a modern, vibrant office in Munich.
Be part of a mission-driven company where autonomy, growth, and impact are at the core of everything we do.
About us
At TYTAN, it is more than just a job; it is about embracing autonomy, personal growth, and purpose. Make a lasting impact in the new era of defense Join us to create a safer world for all.
TYTAN is an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process. All qualified applicants are encouraged to apply.
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