Customer Service Booking Representative

vor 1 Woche


Hamburg, Deutschland ZIM Vollzeit

We are looking for a Customer Service Booking Representative (M/F/d) that will handle the following:
Facilitate Customers accessibility to ZIM Booking Process in an efficient and friendly manner, providing a high level of quality and fast responsiveness.

Ensure a proactive communication to the customers, ensuring fast communication, issues resolution and alternatives proposals.
- Continuously monitor the customer experience / Voice of Customer.
- Be a first point of escalation for any problems or issues encountered
- Handling of rate issues
- Handling of equipment issues
- Handling of space issues
- Handling of B/L issues
- Handling of LT issues
- Handling of customer contacts
- Arranging of pick-ups

**Requirements**:

- completed commercial apprenticeship, preferably in Shipping or Forwarding
- professional behavior, social competence, team player
- ability to work under high pressure
- willing to go the extra mile for the customer
- German and fluent English language skills are required
- Results driven with focus on efficiency

Function:
Countries & Business Development



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