Customer Service Representative

Vor 6 Tagen

Hamburg, Deutschland PNO Vollzeit

PNO │ OPERATIONSCUSTOMER SERVICE AGENTPNO is the Nordic’s largest trailer rental company established in 1975. Our head office is in Copenhagen with local offices in Germany, Finland, Sweden, Denmark and Holland.Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. We are a B Corp-certified company, committed to putting people and the planet first.YOUR IMPACTAs our Customer Service Agent to strengthen our customer experience and operational excellence. You’ll be responsible for handling rental inquiries, providing high-quality service, and supporting our teams and customers with day-to-day coordination tasks.Your responsibilities include:Handle rental inquiries from customers of all sizes.Perform customer service and administrative tasks, ensuring accuracy and efficiency in all processes.Manage and update data in our systems to maintain smooth daily operations.Collaborate with workshops, commercial teams, and customers to coordinate agreements and service deliveryMonitor and work towards achieving customer service KPIs.Represent PNO’s values in every interaction, bringing forward a mindset of professionalism and customer service excellence.Contribute to improving internal processes and the overall customer journey.YOUR EXPERIENCEStrong sense of responsibility and structure.A natural team player who enjoys collaboration and knowledge sharing.Proactive, service-minded, and eager to go the extra mile.Comfortable juggling multiple priorities in a dynamic environment.Positive mindset, curiosity, and good humour.Experience in a service organization or with customer service ticket tools (e.g. Intercom, Freshdesk, HubSpot, ServiceNow, etc.).Experience working with customer service KPIs.Proficient in English and/or Swedish/Finnish/German(spoken and written).We are recruiting for a number of different markets.WE LOOK FOROrganized, with good project management and prioritization skills.Strong collaborator with excellent communication abilities.Positive, adaptable, and a true team player.Service-minded and customer-focused.Strong administrative and computer skills (Excel, CRM tools, etc.).WE INVEST IN YOUR SUCCESSA flat and dynamic organizational culture.An organization with a dynamic team of smart and thoughtful individualsA team-first culture with high ambition and low ego.Regular coaching from experienced leadersTo learn more about our recruitment process and how to prepare for interviews at PNO, visit our careers page: https://pnorental.com/application-processWe encourage you to view our videos before submitting your application. We are reviewing applications as they come until we find a match. PNO is committed to providing employees with a work environment free of discrimination.Any questions for the positions please reach out to:Recruitment Coordinator ibrahim@pnorental.com

  • Customer Service Representative

    vor 2 Wochen

    Hamburg, Deutschland Connect44 Vollzeit

    I'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis. I'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis. **Role**: - Telephone...

  • Customer Service Booking Representative

    vor 1 Woche

    Hamburg, Deutschland ZIM Vollzeit

    We are looking for a Customer Service Booking Representative (M/F/d) that will handle the following: Facilitate Customers accessibility to ZIM Booking Process in an efficient and friendly manner, providing a high level of quality and fast responsiveness. Ensure a proactive communication to the customers, ensuring fast communication, issues resolution and...

  • Junior Customer Service Representative

    Vor 6 Tagen

    Hamburg, Deutschland Smava GmbH Vollzeit

    Du hast Lust auf ein erfolgreiches „Grown-Up“? smava ist einer der größten Arbeitgeber im FinTech-Bereich und wurde bereits mehrfach ausgezeichnet z. B. als Top Arbeitgeber 2020 und als eines der 50 vielversprechendsten Start-ups in Europa. Werde JETZT Teil der smava Story und lass uns gemeinsam weiterwachsen! Wir sind smava - der...

  • Customer Service Representative

    vor 1 Woche

    Hamburg, Deutschland CTE Center Vollzeit

    **We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.** - Job Duties:_ Research and resolve customer inquiries to ensure customer...

  • German Customer Service Representative

    vor 1 Woche

    Hamburg, Deutschland Bitunix Vollzeit

    Role OverviewThe German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users. This role focuses on handling general inquiries, providing accurate information about trading products and account services, and ensuring a professional, prompt, and empathetic customer...

  • Customer Support Representative

    Vor 5 Tagen

    Hamburg, Deutschland Essence Coaching Group Vollzeit

    Customer Support Representative - Dutch + English Are you a Dutch-speaking professional with a passion for exceptional customer experience and problem-solving? We’re looking for a dedicated Customer Support Representative (Dutch + English) to join our international team On-Site in Bulgaria. This is your chance to be part of a dynamic, multilingual...

  • Remote Customer Service Representative

    vor 1 Tag

    Hamburg, Deutschland SERVICE 800 Vollzeit

    For more than 30 years, SERVICE 800 has been an expert in Customer Experience, designing programs and providing resources to collect customer feedback in 30 languages from customers around the world. Other than its core staff at its USA headquarters, many of S800’s global team members work from the comfort of their home offices. S800 offers competitive...

  • Customer Service Representative

    Vor 3 Tagen

    Hamburg, Deutschland STAAR Surgical AG Vollzeit

    STAAR® Surgical arbeitet im Bereich der Augenheilkunde. Als Hersteller entwickeln, produzieren und vertreiben wir die EVO ICL, eine implantierbare Collamer Linse, die zusammen mit dem Auge arbeitet, um die Sehkraft zu korrigieren. Für unsere Niederlassung Deutschland am Standort in Hamburg suchen wir eine Mitarbeiterin/einen Mitarbeiter für die Position...

  • Dutch-Speaking Customer Service Representative

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Savior Artigos Texteis Lda Vollzeit 40.000 € - 80.000 € pro Jahr

    Were recruitingDutch-speaking Customer Service Representativesto join our global team in Greece and support some of the worlds leading international brands.This is your chance togrow professionally in a multicultural environment, develop valuable skills, and enjoy the exceptional Mediterranean lifestyle Greece has to offer.The RoleYoull deliver world-class...

  • Customer Service Representative

    vor 1 Woche

    Hamburg, Deutschland simplecon GmbH Vollzeit

    Sie wollen etwas bewegen und der Held Ihrer Kunden sein?! **Customer Service Representative (m/w/d) in 22767 Hamburg**: simplecon ist eine bundesweit tätige Personalberatung, mit dem Schwerpunkt in der direkten Personalvermittlung. Unser Kunde ist ein global agierendes Energieunternehmen aus Dänemark und führender Hersteller von vorgedämmten...