Technical Customer Support, Senior

Vor 4 Tagen

Ratingen, Deutschland Zebra Technologies Vollzeit

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

**Responsibilities**:

- Assist customers with a large variety of questions about programming (mainly de-bugging), video technology, PC compatibility testing and image processing
- Communicate problems to the engineering department and conduct a follow-up with customers and sales department when a solution is available.
- Communicate complex technical solutions to customer using all channels; resolves issues for difficult customers
- Resolve escalated and complex technical issues
- Develop and improves processes and tools and contribute to platform development
- Prepare reports on effectiveness and efficiency of support center
- Resolve a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors
- Maintain contact with vendors and internal technical team
- Build relationships with business leaders, technology business partners and customer support technicians

**Qualifications**:

- Bachelor's degree required
- 5+ years of experience or equivalent combination of education and experience
- Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers
- Demonstrates ability to support less experienced agents and serve as an escalation point
- Demonstrates leadership qualities
- Demonstrates strong customer service and communication skills

Zebra provides a benefit package to all employees, including Employee Assistance Program, Personal Pension Pland and Life Insurance.

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