Application Support Specialist

vor 1 Woche

Ottobrunn, Deutschland Extedo GmbH Vollzeit

**HELP MAKE THE WORLD A BETTER PLACE**

EXTEDO enables regulatory authorities and life sciences organizations around the world to develop and bring new products of the following areas to market faster and safer: pharmaceuticals, biotech and biopharma, generics, medical devices, healthcare and the public sector.
As a leading solutions and services provider in the field of Regulatory Information Management (RIM), our product portfolio EXTEDOpulse and our consultants’ expertise empower more than 35 regulatory authorities and over 1000 maintained customers across 65 countries to deliver Effortless Compliance. In our company everyone’s contribution matters.

For our location in Ottobrunn near Munich (remote start possible) we are actively seeking an

**Application Support Specialist (M/F/d)**

Being an EXTEDOrian means being part of something big. It means dealing with the future of regulatory issues in the pharmaceutical sector, the future of our company and at the same time: your future. At EXTEDO, we believe in hiring people like you - ambitious, forward-thinking who want to be more than just another employee.

**Your Tasks - as important as our Software**:

- Incident & Problem Management in the 1st & 2nd level for our customers
- Identify, understand, analyze, and develop solutions while ensuring a positive customer experience
- Communication and documentation of the measures carried out, as well as expansion of our knowledge database
- Track solutions with internal and external stakeholders
- Perform installations, updates, and configurations on customer systems
- Proactively contribute ideas to make our support services even more valuable to our customers and implement your ideas
- Learn and constantly expand your skills with regard to our EXTEDO products, IT technologies and regulatory know-how
- Work in a cross-functional team and get involved in innovative projects for sustainable process improvement
- You will work closely with our international support and sales teams, as well as product management and software development

**Your Profile - as good as our Solutions**:

- Technical training/appreticeship (e.g. IT specialist with a focus on system integration), an academic degree or a comparable qualification
- 2 to 3 years of professional experience in a similar environment
- You feel right at home, surrounded by IT professionals who use and support web-based and client-based software tools
- You are familiar with Windows Server, Linux and SQL databases
- Ideally, you already have basic knowledge of Docker, Cara platform from Generis, Azure and scripting languages (e.g. Python, Powershell)
- You love to explore problems and develop solutions.
- You have a talent for multitasking and a strong ability to prioritize topics
- You are customer-oriented and have strong communication skills
- Very good knowledge of English (spoken and written), German is a plus

Do you like to tackle new topics and support others with words and deeds? Then welcome to our multinational support team. We support our worldwide customers in handling our various software solutions, solving their problems and answering their questions.

**Job Types**: Full-time, Permanent

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