Customer Service Representative

Vor 6 Tagen

Berlin, Deutschland Hays Vollzeit

**My duties**
- Develop and maintain good working relationships with external customers
- Provide customer a professional quotation
- Enter customer complaints in the system and provide constant feedback
- Enter and expedite orders in an accurate and timely manner using SAP
- Invoicing the customers/cancellation
- Back-office support to Sales Managers
- Manage the formalized delivery process
- Pro-actively communicate to and with the customer to ensure high customer satisfaction and engagement
- Work closely with other internal departments

**My qualifications**
- Higher education level required
- First experience in Customer Service
- Fluent in German and fluent in English
- Outstanding verbal/written communication skills
- Experienced in working with MS Office and SAP
- Customer orientation
- Ability to learn remotely and work with mínimal supervision
- Strong attention to detail and ability to work to a high level of accuracy
- Excellent team player and ability to work with a larger remote group
- Strong problem solving skills
- Commercial understanding is required

**My benefits**
- A city with a high quality of life that perfectly embraces both modern and traditional values
- A highly motivated team and an open way of communication
- A very renowned company
- An attractive remuneration package awaits you

**About Hays**
- Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success - together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond. Register with us and reap the benefits of interesting job offers that match your skills and experience - all completely free of charge.**My contact at Hays**

**Reference number**
633291/1

**Contact**
Phone:
+ 49 621 1788-4297

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