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**YOUR MISSION**:
At Parloa, we make AI-powered customer interactions as easy as talking to a friend. We aim to empower enterprises with highly skilled AI agents that engage in natural, personalized conversations with every customer.
To achieve this, we are building a world-class Product Platform that enables our AI-driven experiences to scale, adapt, and deliver seamless interactions at every touchpoint. This platform already is the heartbeat of our users' conversations, and will be increasingly used by other teams at Parloa and by our partners.
We are looking for a Head of Product Platform to lead and scale multiple engineering teams and their managers, driving the technical strategy, execution, and evolution of our platform capabilities. You will ensure that our AI-powered products are built on a robust, scalable, and developer-friendly foundation, enabling faster innovation and seamless integration with enterprise systems. This cross-functional leadership role requires deep technical expertise, organizational leadership, and strategic thinking to scale a high-performing engineering function.
**IN THIS ROLE YOU WILL**:
- Lead and develop engineering managers: Mentor and guide EMs across multiple platform teams, ensuring impact, high alignment, execution, and team health.
- Define and execute the platform strategy: Establish a clear technical vision and together with your PM counterpart, iterate over your scope's roadmap to ensure continuously impactful outcomes.
- Scale platform capabilities: Build highly reliable, performant, and extensible systems that support AI-driven customer interactions at scale.
- Drive engineering excellence: Foster best practices in architecture, operational excellence, reliability, security, and developer experience across the platform teams.
- Cross-functional collaboration: Partner closely with stakeholder teams to ensure platform investments align with company objectives.
- Operational ownership: Drive observability, performance, cost efficiency, and incident response across core platform services.
- Hire, retain, and scale: Attract top talent, build a strong culture, continuously raise the bar of engineering excellence, and structure teams for high autonomy and impact.
**WHAT YOU BRING TO THE TABLE**:
- Proven experience leading engineering teams at scale: 10+ years in engineering, including 5+ years managing engineering managers.
- Deep platform expertise: Experience in developer platforms and shared services (e.g. IAM, audit logging and similar), distributed systems, cloud infrastructure, APIs, or ML platforms.
- Strong strategic and execution skills: Ability to align platform investments with business needs while ensuring technical excellence.
- Strong operational excellence skills: Experience in operating time critical services at scale through the entire lifecycle, including proactive incidents prevention, rapid mitigation, and continuous learning.
- Experience in a fast-paced environment: Ability to handle ambiguity of a growing scaleup environment working on emerging technologies.
- Experience in AI-powered products (or adjacent fields) is a plus.
- Exceptional people leadership: Track record of building and leading high-performing, engaged engineering teams.
- Experience developing enterprise solutions: Familiarity with scaling platforms for large enterprise customers is a plus.
- Experience in streaming data: Knowledge of telephony, VoIP, signal processing and similar.
**WHAT'S IN IT FOR YOU?**:
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
**Your recruiting process at Parloa**:
Recruiter video call Meet your manager Technical / Expert interview(s) Meeting the team Meet the CTO
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**Why Parloa?**:
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boo
