Lead - Customer Value Management and Membership

vor 23 Stunden

Duesseldorf, Deutschland C&A Vollzeit

**The Team**:
This is an opportunity to join one of Europe's most widely recognised and much-loved fashion retailers, currently going through a transformation that's aimed at placing our consumers at the heart of everything we do.

This role will offer you the opportunity to lead our 'Customer Value Management & Benefits' team, that sits within our Membership & Consumer Engagement team of 18 people, all focussed on maintaining and improving customer loyalty and increasing C&A membership numbers.

If you are an inspirational leader and fantastic motivator of people, someone with a passion for customer loyalty, performance marketing and consumer engagement, then we'd love to hear from you

**The Role**:

- You will provide strategic direction to the wider CVM team (3 people) and have full oversight when it comes to building our customer loyalty proposition within our designated markets (12 countries in total).
- Develop and optimise the programme proposition by defining the targeted and untargeted benefit portfolio of the programme to drive acquisition, show-your-card and engagement
- Steer and monitor the commercial performance and markdowns of the benefit portfolio by running business cases on the different mechanics and monitoring the target achievements
- Defining the omni-channel customer value strategy to drive long term retention and incremental value
- Define the omni-channel offer calendar for C&A for you as input for the membership campaign planning and align it with countries and overall commercial planning unit
- Work out the concept and requirements of new member features with legal, product teams, campaign management and further stakeholders to hand it over into implementation
- Set up competition monitoring on loyalty proposition, offers, commercial loyalty activities and conduct customer survey together with market research to understand attractiveness of our proposition and further potentials

**What We Can Offer**:

- The opportunity to build a key business function from scratch, define process and make a lasting impact
- You will join a major retail organisation going through significant change, offering exciting project work where there will always be the opportunity for development and individual growth
- Lots of autonomy with regards to approach and deciding what will bring about the best results. You will act as the SME for this area and have full strategic oversight of this particular business area
- Flexible hybrid working options (2x per week remote)

**Useful Experience**:

- You may have experience in a mix of the following areas:

- Previous experience of team management and strategic oversight (essential)
- Profound knowledge of membership programs, CRM, customer engagement
- Proven background in customer value management and performance marketing
- Experiences in Omni-channel retail environment
- Strong affinity for customer analytics and data-based decision management

  • Lead - Customer Value Management and Membership

    vor 2 Wochen

    Duesseldorf, Deutschland C&A Vollzeit

    **The Team**: This is an opportunity to join one of Europe's most widely recognised and much-loved fashion retailers, currently going through a transformation that's aimed at placing our consumers at the heart of everything we do. This role will offer you the opportunity to lead our 'Customer Value Management & Benefits' team, that sits within our...

  • Unit Lead Membership Operations

    vor 2 Wochen

    Duesseldorf, Deutschland C&A Vollzeit

    Here at C&A, we’re embracing digital transformation across the retail sector, whilst also ensuring we don’t lose sight of our heritage. “Let’s build the future together - the best is yet to come” Introducing the future of shopping at C&A! We're at the beginning of our digital transformation, and it's going to revolutionize the way technology...

  • Customer Experience Team Leader Germany

    Vor 7 Tagen

    Duesseldorf, Deutschland Mölnlycke Vollzeit

    **JOIN US AND MAKE A DIFFERENCE** Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture - where you’ll be recognised for the results...

  • Team Leader

    vor 2 Wochen

    Duesseldorf, Deutschland PSE Personal Service Experts GmbH Vollzeit

    **Location**: Düsseldorf **Reference number**:10000-1193265926-S PSE is a recruitment agency in Düsseldorf, which provides a portfolio of recruitment services for permanent contract and temporary job to global Japanese companies. We operate across a wide range of sectors and are specialized in matching specialists and executives. Now our client, an...

  • Customer Service Team Leader

    vor 2 Wochen

    Duesseldorf, Deutschland loveholidays Vollzeit

    **Customer Service Team Leader** **40,000 to 45,000 euros pa** **Dusseldorf (office-based for a minimum of 3 months, moving to hybrid in the future)** **loveholidays **is hiring in Dusseldorf - and we are looking for a talented Customer Service professional to lead a motivated team. * Our journey so far* Since 2012, **loveholidays **has been enabling...

  • Strategic Marketing Lead

    Vor 6 Tagen

    Duesseldorf, Deutschland Neste Vollzeit

    **Strategic Marketing Lead**: - Location: Düsseldorf, DE- Country/Region: DE- Job Area: Marketing- Business Unit: Renewable Polymers and ChemicalsReady to make an impact as part of a dynamic team? The Renewable Polymers & Chemicals (RPC) Business Unit is one of the most attractive and fastest growing businesses in Neste. **We are looking for a Strategic...

  • Head of Customer Contract Management

    Vor 7 Tagen

    Duesseldorf, Deutschland Statkraft Vollzeit

    Head of Customer Contract Management - Full-time **Company Description**: Statkraft has been making clean energy possible for over a century. That is what we offer. 125 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we do...

  • Team Leader Inside Sales

    Vor 3 Tagen

    Duesseldorf, Deutschland Japan Management Vollzeit

    European Chemical Industry Düsseldorf (Hybrid) **Project No.**: 2911-04 Team Lead Function Aufgaben - Overseeing the team of Sales Assistants (organising tasks across teams, creating plans for substitution in case of team member absence due to holiday/sickness ) - Preparation and distribution of sales and stock related information - Supervision of...

  • Director of Product Management

    Vor 6 Tagen

    Duesseldorf, Deutschland Cognigy Vollzeit

    **About Cognigy** Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational...

  • Director, Country Management France

    vor 2 Wochen

    Duesseldorf, Deutschland Redcare Pharmacy Vollzeit

    As the Country Head for France, you will lead the respective CMT to achieve a market-leading position in the French market by fostering a spirit of collaboration and trust, defining objectives and forging alignment on required decisions and actions. Our goal is to enable everyone to live their healthiest lives possible! About the role: - During the AOP...