Lead - Customer Value Management and Membership

vor 2 Wochen

Düsseldorf, Deutschland C&A Vollzeit

**The Team**:
This is an opportunity to join one of Europe's most widely recognised and much-loved fashion retailers, currently going through a transformation that's aimed at placing our consumers at the heart of everything we do.

This role will offer you the opportunity to lead our 'Customer Value Management & Benefits' team, that sits within our Membership & Consumer Engagement team of 18 people, all focussed on maintaining and improving customer loyalty and increasing C&A membership numbers.

If you are an inspirational leader and fantastic motivator of people, someone with a passion for customer loyalty, performance marketing and consumer engagement, then we'd love to hear from you

**The Role**:

- You will provide strategic direction to the wider CVM team (3 people) and have full oversight when it comes to building our customer loyalty proposition within our designated markets (12 countries in total).
- Develop and optimise the programme proposition by defining the targeted and untargeted benefit portfolio of the programme to drive acquisition, show-your-card and engagement
- Steer and monitor the commercial performance and markdowns of the benefit portfolio by running business cases on the different mechanics and monitoring the target achievements
- Defining the omni-channel customer value strategy to drive long term retention and incremental value
- Define the omni-channel offer calendar for C&A for you as input for the membership campaign planning and align it with countries and overall commercial planning unit
- Work out the concept and requirements of new member features with legal, product teams, campaign management and further stakeholders to hand it over into implementation
- Set up competition monitoring on loyalty proposition, offers, commercial loyalty activities and conduct customer survey together with market research to understand attractiveness of our proposition and further potentials

**What We Can Offer**:

- The opportunity to build a key business function from scratch, define process and make a lasting impact
- You will join a major retail organisation going through significant change, offering exciting project work where there will always be the opportunity for development and individual growth
- Lots of autonomy with regards to approach and deciding what will bring about the best results. You will act as the SME for this area and have full strategic oversight of this particular business area
- Flexible hybrid working options (2x per week remote)

**Useful Experience**:

- You may have experience in a mix of the following areas:

- Previous experience of team management and strategic oversight (essential)
- Profound knowledge of membership programs, CRM, customer engagement
- Proven background in customer value management and performance marketing
- Experiences in Omni-channel retail environment
- Strong affinity for customer analytics and data-based decision management

  • Senior Business Analyst

    vor 4 Wochen

    Düsseldorf, Deutschland E.ON SE Vollzeit

    Senior Business AnalystIm Folgenden finden Sie Informationen über die Anforderungen der Stelle, die erwartete Erfahrung des Bewerbers und die dazugehörigen Qualifikationen.- Strategic Customer Value Management (f/m/d) Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across...

  • Customer Services Team Leader EMEA

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Bio-Techne Vollzeit 125.000 € - 150.000 € pro Jahr

    By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.Reports To: Customer Services ManagerLocation: Dusseldorf, Germany (on-site)Hours of...

  • Customer Services Team Leader EMEA

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Bio-Techne Vollzeit 45.000 € - 70.000 € pro Jahr

    By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.Reports To: Customer Services ManagerLocation: Dusseldorf, Germany (on-site)Hours of...

  • Customer Support Team Lead

    vor 1 Woche

    Düsseldorf, Deutschland Centric Software Vollzeit

    About The Role About The Team Centric is aggressively penetrating the fashion/sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, as well as Planning & Pricing. The Centric Planning & Pricing Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the...

  • Business Transformation Value Lead

    vor 1 Tag

    Düsseldorf, Deutschland C&A Vollzeit

    **The future looks like you**: With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for the many. We are building on more...

  • Director Sales Operations and Customer Care Emea

    vor 2 Wochen

    Düsseldorf, Deutschland Leica Microsystems Vollzeit

    For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation...

  • Safety, Health and Wellbeing Lead, VGSG

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Vodafone Vollzeit 45.000 € - 70.000 € pro Jahr

    Support regarding SHW for all business areas Development of practical solutions Management of external specialists for occupational safety What sets you apart Successfully completed studies in safety engineering. Several years of professional experience in an occupational safety specialist role. Sound knowledge of preventive fire protection (training as a...

  • Group Logistics Expert

    vor 1 Woche

    Düsseldorf, Deutschland Intersnack Vollzeit

    Purpose of the positionCustomer Order Management & Customer Service stand for the domain and processes related to Customer Order Management, Customer Service & Collaboration, part of Order-to-Cash process network. In this position you are expected to:Establish, improve, maintain, and share group-wide harmonized Supply Chain standards (Policies and...

  • Werkstudent Customer Value Management Mit Schwerpunkt Reporting

    Vor 7 Tagen

    Düsseldorf, Deutschland Vodafone Vollzeit

    **Werkstudent Customer Value Management mit Schwerpunkt Reporting & Analyse (m/w/d) in Düsseldorf** Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, die besser vernetzt, inklusiver und nachhaltiger ist. Denn für uns ist Technologie nur so stark wie die Menschen, die sie nutzen. Sei dabei und lass uns gemeinsam die Welt von...

  • Werkstudent Customer Value Management Mit Schwerpunkt Reporting

    Vor 7 Tagen

    Düsseldorf, Deutschland Vodafone Group Vollzeit

    Düsseldorf, Germany **Job description** - Requisition ID**267747** - Date posted**08/08/2025** **Werkstudent Customer Value Management mit Schwerpunkt Reporting & Analyse (m/w/d) in Düsseldorf** Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, die besser vernetzt, inklusiver und nachhaltiger ist. Denn für uns ist...