Director, Commercial Operations

**Company Description**
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are seeking a strategic and execution-driven **Director, Commercial Operations and Automation** to lead the transformation of our commercial workflows and drive automation at scale for our three leading global brands - foodora, foodpanda and yemeksepeti across 17 markets. This role will sit at the intersection of operations, technology, and commercial strategy, ensuring our account management (AM) teams are empowered with efficient tools and processes that eliminate manual work and unlock growth.

This is a regional leadership role responsible for designing and driving programs to be adopted across multiple markets. The role requires strong stakeholder management to secure local buy-in, ensure effective adoption, and balance regional consistency with local flexibility - including tailoring initiatives to fit specific market needs where appropriate.

**Team vision**
- Empower Account Management (AM): Free up valuable time for AMs by automating repetitive, manual tasks—allowing them to focus on delivering value and growing partner relationships.
- Champion Automation and Innovation: Lead our automation, AI, and efficiency initiatives across the commercial organization—including special projects that redefine how we work and serve our partners.
- Drive high-impact transformation initiatives that challenge the status quo and redefine how we operate, with a focus on scaling efficiency, enhancing cross-functional collaboration, and embedding new ways of working across the organization.

**Your impact**:

- Lead Automation Initiatives: Identify, prioritize, and implement automation projects across the commercial function, with a focus on improving AM workflows, reporting, and partner communications.
- Workflow Optimization: Map existing commercial processes and identify bottlenecks and inefficiencies, redesigning them with scalable, tech-enabled solutions.
- Project Management: Own and deliver cross-functional projects that impact commercial performance, collaborating with Product, Tech, Data, and local markets.
- Performance Monitoring: Define KPIs to measure impact of automation and operational improvements. Use data to continuously refine processes and prove ROI.
- Commercial Enablement: Partner and influence Commercial Leadership to identify operational needs, support rollouts of new initiatives, and standardize best practices across markets.
- Change Management: Act as a change agent, ensuring successful adoption of new tools and processes across regions and teams.
- Team Leadership: Build and lead a high-performing operations team focused on delivering measurable business outcomes through automation and innovation.

**Qualifications**
- 8-12 years of experience in commercial operations, business process automation, strategy consulting, or a similar role - ideally within high-growth tech, e-commerce, or marketplaces.
- Strong track record of leading cross-functional automation or transformation programs.
- Deep understanding of sales/account management processes, operational processes, metrics, and workflows.
- Familiarity with AI and modern commercial tech stacks (e.g., Salesforce, Looker, etc.).
- Highly analytical with a data-driven mindset and strong project management skills.
- Excellent stakeholder management and communication skills.
- Proven leadership experience, with the ability to influence and inspire across functions and levels.
- Entrepreneurial mindset, bias for action and ability to thrive in ambiguity.

**Additional Information