Head of HR Operations

**Eat well, live well.**
- **Who is Rohlik Group?**_
- Europe's leading online grocery delivery service. We are on a mission for our customers’ healthier and happier lives by helping them eat and live better. Marrying state-of-the-art technology and logistics with love for food, we deliver up to 20,000 SKUs of high quality groceries to our customers’ doors. We carry all the favourite brands, plus a range of affordable private label products. In every city we carefully select the best quality and freshest local products to save our customers time; from butchers to bakery, and fresh produce directly from farmers via our unique Farm-to-Door program._
- Today we have 850,000+ customers in major European cities from Vienna to Munich, from Milan to Prague and beyond. Last year we delivered more than 8 million orders.Head of HR Operations is a super-critical role as it ensures that all people-related matters in the warehouse and logistics are working without a glitch, which means we have the right number of well trained people in their marks, making the delivery to our customers happen as needed._

**Detail job description**:
You will be in charge of recruiting staff - both direct employees and agency workers, their onboarding and training, in accordance with group standards. You will keep in order related HR Admin, relationships with agencies and other suppliers. You will actively participate in capacity planning for the warehouses and logistics. You will be actively involved in organisational structure building to help to keep the pace of changes with the growth of the company. And you will be our local advisor on questions of remuneration structure and individual remuneration setting to keep our wages competitive with the external market, motivational and keep also internal equity and fairness.

**What we expect from you**:

- Coordinate all recruitment activities for Operations - from posting an ad to a signed employment contract, and visibly ensuring head counts meet operational needs (warehouses and logistics) at all times
- Keep the house in order in terms of HR Admin - entry and exit, statutory training, payroll input, attendance recording, input for agency invoices, Health & Safety, etc.
- Manage good working relationships with agencies, always being on the lookout for other sources of staff, be creative and very action-oriented to cover seasonalities in the shopping cycle
- Maintain visible HR metrics in all people related activities in our warehouses (recruitment,
- onboarding, training, performance management, offboarding) and take corrective actions to meet and exceed Group KPIs
- Keep an eye on team and individual performance levels, initiate actions whenever an issue pops up and advise on improvement ideas on an ongoing basis
- Be an everyday ambassador of our culture and imprint the culture into every aspect of how we build business together
- Be a trustworthy partner to your business managers and the entire operations team

**Your expertise**:

- A person with a resourceful mindset and an innovative approach to problem solving, who is detail-oriented, structured, diligent and attentive to business and people’s needs.
- Somebody who is very hands on, able to resolve issues quickly and pragmatically, and who functions well in large and diverse teams (warehouse & logistics are, and always will be, large teams)
- An experienced HR generalist with demonstrated experience in high volume recruitment, onboarding, off-boarding, performance management, HR Administration and everyday employment law in a warehouse/manufacturing environment
- Experience with retail shop-floor is a significant plus
- Experience with contracting agency workers is a big benefit
- Someone with passion for high level of customer orientation
- Fluency in German and English is mandatory.

**Offer**:

- Your work will have a direct impact on the company's results
- We will implement your good ideas almost immediately - not waiting for the approval of the headquarters somewhere in the world
- You will not be bound by corporate processes
- Your work has to be innovative and meaningful, we do not want to follow trends, but set them
- Last but not least, we offer a fair reward and the possibility of professional growth and education, also a great bunch of people around and fun team events

**Salary**: Up to 80,000.00€ per year