Information Technology Specialist

**Duties**:

- Under general supervision, performs routine and recurring assignments in the delivery of Information Technology (IT) customer support services. Participates in the planning and delivery of a full range of IT customer support services.
- Identifies and resolves issues and problems. Prepares and updates manuals, instructions, operating procedures. Provides information and assistance to customers including hardware/software installations, configuration, upgrades, troubleshooting.
- Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers.
- Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.

**Requirements**:
**Conditions of Employment**:

- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
- Must possess or be able to obtain and maintain a USAREUR driver's license.
- Must be able to work on weekends and holidays.
- Must be able to travel frequently to other Garrisons.
- S+ certification or ability to obtain certification within 6 months of employment.

**Qualifications**:

- Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;
- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.- Have 2 years of IT experience?
- Have training experience
- _Have Family and MWR experience_

**Education**:
College or university transcript(s)(copy or original) must be submitted with your resume to determine qualifications for positions with positive education requirements.

**Additional information**:
**Area of Consideration**:
**Manual Application**:
**Allowances, Incentives, and PCS Costs**:

- Post Allowance will be paid. All other Allowances, differentials, or incentives will not be paid.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Employment Overseas provides a lot of additional benefits & entitlements, for information click here
- Applicants must comply with the Exceptional Family Member Program, for information click here

**Please check out our Applicant Information Kit**:
**Other**:

- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

**U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries, employment under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.**
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

- NAF Preference - Family Member Preference (OCONUS ONLY)
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

**Your questionnaire responses will be verified against the information submitted in your**
**.**
**If multiple resumes are submitted, only the most recent will be reviewed (verified by time stamp).**

**Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.**

**Applicants meeting the highly preferred and best qualified criteria will be referred to the hiring manager first. All other applicants may be referred if requested by the selecting official.**
- Benefits

Review our benefits
- Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency