Information Technology Support Specialist Senior

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn’s vaccine requirements, visit the

Penn COVID-19 Response website

for the latest information.

Posted Job Title

Information Technology Support Specialist Senior, Wharton Computing

Job Profile Title

Information Technology Support Specialist Senior

Job Description Summary

Academic Computing Services provides high-level, customer-focused, technical support services to Wharton's ten academic departments. Our goal is to provide world-class customer service to our work-class faculty in the areas of teaching, research, and technical operations. This position will be fully engaged in this endeavor through supporting faculty, staff, and doctoral students across the school with their technology needs.

**Job Description**:
Support and train faculty in the use of classroom technologies, Learning Management Systems, and Custom Applications that enhance the teaching experience from a faculty perspective. Support Faculty sponsored events such as guest speakers and conferences.

Evaluate, recommend, purchase, and implement new technologies and products. Support technical operations of academic

departments when it relates to Information Technology.

Occasional weekend and off-hours support for faculty emergency issues. On-call contact may be required during non-business hours

as well.

**Qualifications**:
IT Support Specialist:

- 1-3 years of experience with a variety of desktop/laptop operating systems, including Windows and Mac OS, mobile operating
- desktop management systems.
- Effective and professional interpersonal skills, excellent social skills, ability to work independently while transitioning to a more
- collaborative team-work environment
- Excellent customer service with the ability to exercise informed judgment, tact, confidentiality/diplomacy in all interactions with the
- Wharton community.

Sr. IT Support Specialist:

- 4-6 years of experience in supporting a variety of technology similar to the above.
- Experience with managing student workers or internship personnel

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$51,824.00 - $109,535.33

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits- Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.- Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.- Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for ret