W2h Senior Applications Specialist

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Posted Job Title

W2H Senior Applications Specialist (Hybrid Eligible)(Department of Medical Ethics)

Job Profile Title

Information Technology Support Specialist B

Job Description Summary

The Way to Health (W2H) Senior Applications Specialist (IT Specialist B) contributes to the growth and success of web-based software by ensuring exceptional usability, reliability, and the accurate execution and conduct of rigorous behavioral science research and QI clinical projects for the UPenn-based behavioral science health platform, Way to Health.

**Job Description**:
The Way to Health (W2H) Senior Applications Specialist (IT Specialist B) contributes to the growth and success of web-based software by ensuring exceptional usability, reliability, and the accurate execution and conduct of rigorous behavioral science research and QI clinical projects for the UPenn-based behavioral science health platform, Way to Health. Manages coordination of new customer onboarding process including account setup and technical assistance around the design, building, testing and delivery of behavioral health interventions on the platform.

Acts as the lead liaison for W2H’s clinical portfolio which includes new customer onboarding and training as well as defining clinically specific use cases and translating them into functional technology solutions. Acts as the lead liaison for key external research customers. Provides intensive shoulder-to-shoulder and remote training to new project teams. Serves as the first point of contact for users, triaging support requests and directing unresolved issues to the next level of support. Collaborates with developers to determine best solution based on issues and details provided by the user. Advises project teams on the planning, design and execution of system testing on simple to complex implementations.

Develops test plans, test cases, test scripts and test reports on a variety of projects. Validates that user expectations are achieved during the testing process. Creates and maintains user support materials and communication strategies to support new feature release. Supports the goals of the W2H Steering Committee by collecting and synthesizing data and providing regular reports and information to help guide and evolve the Way to Health platform. Other duties assigned.

**Qualifications**:

- Bachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience.
- At least 3 years of related experience in research or healthcare information technology.
- Ability to understand complex software, and work within the constraints of a system to configure the software to meet business requirements.
- Strong analytical and problem-solving skills.
- Knowledge of software development tracking systems and remote monitoring devices and remote monitoring systems.
- Knowledge of project management strategies and ability to multi-task and manage a variety of projects simultaneously.
- Ability to work independently and as a part of a team.
- Ability to communicate effectively in a positive, pleasant, professional and productive manner in writing, by telephone, and in personal contacts.
- Ability to provide effective and responsive customer service.
- Preferred
- Experience with software t