customer Service Technician

vor 2 Wochen

Munich, Deutschland Natus Medical Incorporated Vollzeit

**Customer Service Technician (M/F/d)**

**What is the position?**

You will be a full-time permanent, **Customer Service Technician (m/w/d) supporting our Hearing and Balance team in Munich, Germany.**

**Location**: Hybrid - A mix of work from home and one of our Branches in Munich or Münster.

**Type of contract**: Full-time permanent
**Hours of work**: Monday to Friday 9:00am to 5:00pm

**Languages Required**:German (fluent), English (good working proficiency)

**About Natus**

We’re the leading manufacturer of medical devices and software for a range of specialities, including new-born care, neurology, sleep, hearing and balance markets. Our mission is to improve patient outcomes in target markets through innovative screening, diagnostic and treatment solutions. Our products help improve the lives of people from birth to 100+.

If you are looking for a challenging opportunity to work in an international environment, then we may have a job for you. We are looking for a **Customer Service Technician (m/w/d)**:

- **to support our Service team.

**Skills Required**:

- Strong customer service and IT skills.
- Effective communication skills and interpersonal skills.
- Ability to trouble shoot via remote team viewer sessions with customers.
- Effective problem solving.
- Effective personal organization skills.
- Business and results oriented.

**Essential Qualifications and/or Experience**
- Previous experience of technical support (hotline or telephone support) desirable.
- Knowledge of medical device or audiology products and equipment modalities advantageous but not essential.

**Responsibilities**:

- Collection, planning, processing and documentation of service orders
- Support and installation of devices via remote maintenance (team viewer session with customer).
- Raise repair cases for Engineers.
- Training of end users.
- Tracks call outcomes through management software tools.
- Supports and partners with field sales and service personnel in their efforts to sell service value.

**Benefits**
- **Attractive salary**:

- 24/7 support from management team
- Promotional opportunities and pathways
- Earn additional income from our paid Refer-a-Friend scheme
- Continuous professional development
- A career with a purpose. An unrivalled opportunity to join a high calibre team to achieve success within our established services.
- Company mobile phone and laptop.

**Natus Europe GmbH | Human Resources | Robert-Koch-Straße 1 |**

**Natus Medical Incorporated is an Equal Opportunities Employer**

LI-LM1 #LI-POST #MUNICHJOBS

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