Datacentre Technician

Datacentre Technician
**Job Summary**:
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

**Responsibilities**

**Queue Management / Reporting**
- Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
- Involved in escalating and expediating higher level orders, upon supervision.
- Actively follows up on work orders in the queue to support the overall team.
- Maintains notes and records of activity fulfillment in the ticketing system.

**Installations**
- Rack and stack basic customer equipment, with guidance from more senior team members.
- Supports routine intra-cage and infrastructure installations, under guidance, which may include:

- routine ladder racks and basic fiber raceways;
- basic cable management and support systems (patch panels);
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities.

**Cross-Connect**
- Supports basic cross-connect troubleshooting.

Testing / Troubleshooting
- Supports basic testing and routine installations of customer assets.

Supports standard layer 1 cross-connect certification testing, under supervision.
- May learn more semi-routine testing, under supervision.

**Stakeholder Partnership**
- Supports the operations and security personnel team for breaks or other activities, when necessary.

**Customer Management**
- Supports customer satisfaction with timely adherence to following basic order execution requirements.
- Delivers quality customer service experience when interfacing with customers.
- Discusses time expectations on new deployments, by following standard operating procedure guidelines.
- May support customers on-site through access and escorting services.

**Projects**
- Supports fulfillment of projects under close supervision.

**Training**
- Completes assigned training in a timely manner.