Senior User Researcher

Our cross-functional product teams at flaconi continuously develop our digital products (webshop and app). As a UX Researcher (all genders), you will support the product development in the teams by providing insights into user needs and motivations and thus contribute significantly to the new development and conception of the platform.

You will be part of a multidisciplinary team consisting of designers, researchers, analysts and product owners who are responsible for the flaconi experience. In this inclusive, supportive and accessible environment, the insights you generate will enable the teams to design products that meet the needs of our customers.

**Your role**:

- As a Senior User Researcher (all genders) you strategize, plan, and execute a variety of research studies such as user experience tests, onsite surveys, and focus groups
- You select the most appropriate survey methods that align with the specific product and research objectives, ensuring accurate and reliable results
- You combine findings from different data sources and thus contribute to drive data-driven decisions. To do this, you work closely with other insight roles (e.g. analysts)
- Besides this you effectively convey user insights to cross-functional product teams and stakeholders and utilize various communication formats, including presentations, workshops, and other interactive sessions, to make research findings impactful and actionable
- You support our product teams in continuously evaluating the performance of our platform and identify areas for improvement
- Take a lead role in advancing our research practices and embed the significance of user research and data-driven methodologies within the organization's culture

**Your Profile**:

- At least 5 years of experience as a user researcher in a company or agency and experience in conducting, evaluating and presenting qualitative and quantitative user studies
- Confidence in articulating your research and being able to build trust across all levels of the organization
- Hands-on experience with web and app-based ecommerce platforms, understanding the intricacies of these digital marketplaces
- Hands-on experience in working with agile product teams (e.g. in the context of Scrum or KANBAN) process
- and data-driven personality with good understanding of how to deal with customer data and observation skills
- Advanced German at least on a C1 level and English is required

**What we offer you**:

- ** Full transparency**:For this role, we have a salary band between 56.400€ and 80.000€ gross per year. The salary that we will offer you will always be within this span and is based on the skills that you show during the recruitment process.
- ** Our employees matter to us**:We offer you a permanent contract and will cover the costs for your BVG or Deutschland ticket.
- ** Work-life balance**:29 vacation days, flexible working hours, up to three days of working from home a week and in specific cases the option to work 100 % remotely; the possibility of a paid sabbatical.
- ** flaconi Academy**:Actively shape your own career path by taking advantage of our internal and external training opportunities.
- ** We care about your well being**:We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals.
- ** flaconi Fitness**: a wide range of sports options & discounts on memberships.
- ** Family first**: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office.
- ** Thinking about tomorrow together**:flaconi subsidizes your savings contribution to the company pension scheme with an additional 20%.
- ** A comfortable working space with everything you need**:High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office
- ** Other perks**:Great discounts in our online shop as well with our partner companies, cool team events & company parties

**About flaconi**

With more than three million active customers, flaconi is one of Germany’s leading online beauty retailers. The online shop’s extensive portfolio consists of almost 1000 national and international brands and 50.000 products. From drugstore over organic cosmetics to premium and luxury, the online shop covers all product segments and offers a diverse selection of products for a unique and daily self-care routine.

Founded in 2011 as one of the first online perfumeries, flaconi is honored to work with more than 700 people from 60 different nations at the flaconi headquarters in Berlin-Charlottenburg and its fulfillment center in Halle.

With the Flaconi Concept Store in the historic Tuteur House in Berlin, flaconi is also represented in the stationary trade and offers its customers an exquisite range of niche and premium brands as well as an integrated hair salon.

flaconi has received numerous awards and is also represented in Austria