(Senior) User Researcher

Universal Music is the market leader in the music business. The world’s most famous and most successful record labels belong to us. We’ve been writing music history for over 100 years representing legendary musicians across all genres. Our accomplishments are driven by our love for music, extraordinary artists and our ambitious team.

Beats & Bytes (B3S) is a network of small, autonomous product teams, who act as microenterprises. In order to be agile and innovative, we need degrees of freedom and agility Empowerment and community are part of our culture. As the technical backbone we generate added value for Universal Music by solving our users’ problems. The B3S-Team forms the digital foundation for our business and actively contributes to the competitive advantage of Universal Music.

Here’s your chance to shape our future together with us Effective immediately, we’re looking for our first **(Senior) User Researcher (all genders)** to become part of our new built Design & Research Team within Beats & Bytes at our Headquarters in **Berlin**. It will be a **permanent full-time position** reporting to the Senior Director of Product Design.

**Your gig**:

- As a User Researcher at Universal, you will find yourself in a diverse environment where you need to act as a pioneer and thought leader in your domain
- You will shape the research culture by working closely with your design, product management, marketing and data analytics colleagues to develop research processes and practices
- To support product and service development in all areas, identify research topics at all stages, from early discovery and ideation to solution validation and iteration
- You take a stance for our users, including artists, business partners, fans and internal stakeholders, by conducting suitable and well-designed end-to-end research
- You are proficient in study design for attitudinal measurements and in analyzing them in combination with behavioral data
- Working closely with your colleagues, you communicate results and proposals in an emotionally compelling and creative way, ideally through visualization and storytelling

**We are keen to jam with you if you**:

- Have relevant experience within the field of user experience, applied research settings and/or product research and development
- Facilitate and moderate engaging co-creation sessions with users, your peers and internal stakeholders to explore user needs and map opportunities
- Master the whole research process, from planning to defining assumptions and key questions to choosing your methods and tools, such as conducting user interviews, focus groups, dairy studies, surveys, and early concept or usability testing to gain actionable user insights
- Ideally, you will bring experience in preparing and leading strategic research initiatives and be able to present research findings to stakeholders up to senior management level

**Your personality matters**:

- You maintain an open communication with your colleagues and have excellent people skills
- You are a team player and prioritize teamwork over heroism; the cooperation in interdisciplinary teams is fun for you
- You have a high digital affinity and are passionate about new technologies as well as digital transformation
- Constructive nonconformity is part of your strengths; you enjoy challenging the status quo
- You can quickly empathize with other people's perspectives and know exactly when to stand your ground and how to present it convincingly
- You are an intrapreneur, innovator and initiator who enables its environment to think outside the box; you love contributing creative ideas, but also build up on ideas of others
- You can present topics in a very comprehensible and goal-oriented manner
- You've been described as reliable and well-organized which allows you to stay focused, structured and calm - even in stressful situations
- You’ve been praised for your excellent abilities as change maker, listener and communicator
- You thrive in a dynamic environment and easily adapt to changing circumstances

**Who we are**:

- Music embodies emotion, creativity, adventure, tradition and innovation all at the same time - as a team we strive to advance the Universal Music project
- Diversity, respect and tolerance - both human and musical - are essential for us. Therefore, diversity and inclusion are consistently supported and championed by the People & Culture team as well as our Better Together initiative
- We live an open communication and thrive as a team - for this purpose we meet at eye level regardless of hierarchy
- In our business it is important to make good decisions quickly: We count on proactive employees who think ahead and find simple solutions
- Together we take responsibility, even beyond our daily business, which is why we are actively committed to more sustainability and environmental protection through our Sustainability Workgroups

**Our benefits - because you’re important to us**:

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