Chat/email Customer Care Representative

Vor 4 Tagen

Sankt Julian, Deutschland JUJUR Vollzeit

Location: St. Julian's, Malta

Employment type: Full-time

Remuneration: Base salary + bonuses

**DUTIES AND RESPONSIBILITIES**:

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits, inform about promotions
- Use cheat sheets, guides and protocols provided during the training
- Keep up to date with new announcements
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken and update customers' accounts in a CRM system.

**REQUIREMENTS**:

- Native French, at least B2 level of English
- Possess excellent written communication skills to simplify technical language for non-technical users
- Willingness to work day shifts, also on holidays and weekends
- Positive and a can-do attitude with a flexible approach
- Good listening skills and ability to empathize with others
- Genuine interest in the online sector and eager to learn more
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office.

**BENEFITS**:

- Enjoy a complimentary assortment of breakfast options every day
- Receive a food allowance to cover your meals during working hours
- Access to a comprehensive group medical plan for your healthcare needs
- Earn an annual bonus that is tied to your performance, recognizing your hard work
- Be eligible for an annual loyalty award as a token of appreciation for your commitment
- Receive a personal development allowance to invest in your professional growth
- Take advantage of our referral bonus scheme by referring talented individuals to join our team
- Receive relocation support if needed to facilitate a smooth transition
- Participate in exciting quarterly group events that promote team bonding and camaraderie
- Unwind and socialize with colleagues during Friday drinks
- Enjoy free transportation options for your daily commute
- Benefit from a generous annual leave entitlement of 26 days

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