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Senior Travel Agent
vor 3 Wochen
Position: Senior Travel Agent
Location: Berlin, Germany (Hybrid: 1 day per week in office)
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
- Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
- Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
- Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
- Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
- Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
- Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
- Engage in regular team meetings focused on products, travel partners, and industry trends.
- Keep up-to-date with travel industry standards and best practices.
- Maintain reliable attendance, complete required training, and consistently meet performance expectations.
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
- Previous working experience in a customer service roles, ideally covering travel and hotel segments
- Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
- Metrics driven as an indicator and motivator of success
- A skilled communicator who enjoys creating personalized verbal and written communication
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up
- Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
- Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends) Working schedule: Monday to Friday, 7 AM - 7 PM.**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans, dental, and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
- And many others
