Customer Service Representative
vor 2 Wochen
**At a Glance**:
As an On Customer Service Representative for our Key Accounts, your number one job is to ensure our key players are happy Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for our sales and warehouse teams regarding key account shipments and their vendor routing guidelines. You will be responsible for processing orders via EDI and our ERP.
With your experience in the sporting goods industry, you will bring the necessary knowledge in operational excellence and have great attention to detail. You are skilled in CRM systems and Microsoft excel with experience in using vendor portals.
Stellenbeschreibung: Your Team: You will work with a core team at our office in Berlin, and will interact with our teams across the globe. Your Mission: Work simultaneously with multiple systems, especially Salesforce and ERP Microsoft Dynamics, as well as our vendor portals Responsible for key account orders Resolve issues in a timely manner Communicate daily with our 3 PL warehouse regarding key account shipments and make sure our guidelines are followed Communicate daily with our key account sales team and logistics team around inventory, orders and shipping windows Demonstrate high energy and ownership towards supporting our key account sales team and their corresponding accounts
- Profil: Your Story:
3 + years of experience in similar Customer Service or Account Management role
Ability to successfully communicate across all levels and departments
Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
Strong attention to detail
Experience in continuously improving the customer experience, delivering the WOW through each interaction
Able to communicate clear and concisely in English; other languages are a plus
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