Junior Systems Administrator

vor 1 Woche


Wiesbaden, Deutschland SOS International LLC Vollzeit

Overview:
**Responsibilities**:

- Provide Tier 2 support for escalated technical issues via service desk tickets.
- Collaborate with senior administrators and engineers to resolve complex technical challenges.
- Maintain user accounts, system backups, and patch management processes.
- Document resolutions and contribute to the IT knowledge base.
- Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.
- Support infrastructure projects and system upgrades as needed.

Qualifications:

- Minimum 3 years of experience on an IT service desk with demonstrated escalation support.
- Associates degree in an IT-related field (or two years of IT experience in lieu of degree).
- ITIL 4 Foundations certification.
- MCSA: Windows Server 2016 or higher-level server certification.
- IAT Level II certification (e.g., CompTIA Security+ CE, CSA+, GSEC).
- Active DoD Secret Clearance.
- Strong communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications:

- Microsoft Certified: Azure Administrator Associate (AZ-104).
- VMware Certified Professional (VCP) certification.
- Experience supporting DoD, especially Army environments.
- Fluency in a foreign language is a plus.

Working Conditions:

- Working conditions are normal for an office environment.
- Fast paced, deadline-oriented environment.



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