Customer Service Representative

Vor 2 Tagen

Berlin, Deutschland Insight UK Ltd Vollzeit

As a **Customer Service Advisor - Backoffice (all genders)**in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.

**Job responsibilities**
- Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
- Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
- Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
- Adhere to banking regulations and guidelines

**Required qualifications, capabilities and skills**
- Experience in the back office of a financial institution in the German-speaking market.
- Completed banking apprenticeship or a comparable education with relevant professional experience
- Fluent written and spoken German
- Excellent written and spoken communication skills
- Team player with a strong customer focus and willingness to provide service
- Knowledge of the relevant regulatory requirements
- Strong problem-solving skills and ability to handle conflicts

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: 80,00€ - 100,00€ per day

Ability to commute/relocate:

- Berlin: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Services Advisor: 2 years (preferred)
- Banking: 1 year (preferred)

**Language**:

- German (preferred)

**Location**:

- Berlin (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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