Customer Experience Advocate

Vor 2 Tagen

Hamburg, Deutschland MacGregor Vollzeit

_MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor._

**Shape your journey onboard and offshore with us**:
MacGregor is a leading provider of integrated cargo and load handling solutions for the maritime industry. Our equipment is installed on more than half of vessels worldwide, enhancing efficiency, safety, and sustainability for shipowners and operators. We pride ourselves on delivering world-class support to ensure the optimal performance of our equipment and are seeking a Customer Experience Advocate who shares our commitment to exceptional service.

This role is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in **Hamburg, Germany**.

**Key responsibilities**:

- First point of contact for customer requests, ensuring timely responses and gathering necessary input from colleagues
- Manage quotes, customer deliveries, and resolve order challenges
- Confirm and send delivery instructions, maintaining proactive customer communication
- Build strong relationships to understand customer needs and take ownership of challenges, collaborating to deliver on promises
- Log and address claims, complaints, and non-conformances, working with colleagues to resolve issues and improve processes
- Process customer orders accurately and seek support from CX specialists and TL for customer needs
- Escalate urgent cases and perform additional duties as assigned by the manager

By joining our team, you will get the opportunity to be involved in interesting and varied work in an international, dynamic and multidisciplinary environment. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

**What you’ll need to succeed**:

- Proficient in MS Office, G-suite and ERP (SAP, Salesforce) knowledge is an asset
- Knowledge of product, business, market and customer needs
- Interpersonal, communicational, and listening skills
- English language - both verbal and written
- Self-motivated, organized, and skilled in time management
- Customer-focused, problem solver, and accountable
- Compliant with safety and controls standards

**You will be part of**:
By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety.

**What we offer**:

- Competitive salary and benefits package
- Opportunities for career development and professional growth
- A collaborative and supportive work environment
- The chance to make a real difference in customer satisfaction and operational success

**Interested to join?**:
**MacGregor is part of Cargotec**
- MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea._
- MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people worldwide._

  • Customer Experience Advocate

    vor 2 Wochen

    Hamburg, Deutschland MacGregor Vollzeit

    MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet. We believe MacGregor is a great place to work and we are...

  • Customer Experience Advocate

    vor 1 Woche

    Hamburg, Deutschland MacGregor Vollzeit

    MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet. We believe MacGregor is a great place to work and we are...

  • Customer Experience Advocate

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland MacGregor Vollzeit

    MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.We believe MacGregor is a great place to work and we are...

  • Customer Experience Manager

    vor 11 Stunden

    Hamburg, Hamburg, Deutschland Arriva Group Vollzeit

    Customer Experience ManagerCamden Road/ London Overground network wideLondonArriva Rail London Closing Date: 10th December 2025Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.Here at Arriva, we...

  • Quality Assistant

    Vor 4 Tagen

    Hamburg, Deutschland Contact & Sales GmbH Vollzeit

    Du sprichst sehr gut Deutsch? - The change to the English language doesn't challenge you either? Wir suchen für unser Customer Experience Labor in Hamburg engagierte Kolleg:innen, die gerne in einem passionierten, interkulturellen Team arbeiten und stets die Extrameile gehen, um **BEST IN CLASS CUSTOMER EXPERIENCE** sicherzustellen. **Deine...

  • Manager Customer Experience

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland bits&birds GmbH Vollzeit

    Ein Teil einer internationalen Unternehmensberatung kann bei Wavestone werden, wo Kunden auf dem Weg der strategischen Transformation unterstützt werden.Wavestone wird als eine Gemeinschaft energiegeladener Experten und Expertinnen beschrieben, bei der gleichermaßen Wert auf den Menschen sowie auf Performance und Wachstum gelegt wird. Als ambitioniertes...

  • Consultant (m/w/d) Customer Experience

    vor 4 Wochen

    Hamburg, Deutschland Reply Deutschland SE Vollzeit

    Aufgaben Werde Teil unseres Teams und gestalte aktiv digitale Erlebniswelten bei unseren Kunden mit dem Schwerpunkt Consumer Products. Eine steile Lernkurve, abwechslungsreiche Aufgaben und Freiraum für eigene Entscheidungen sind garantiert! - Im dynamischen Projektumfeld analysierst du neue Anforderungen unserer Kunden und unterstützt sie bei der...

  • Werkstudent Customer Experience

    Vor 2 Tagen

    Hamburg, Deutschland ahead Vollzeit

    WIR SUCHEN DICH Bist du bereit, die Welt des Kundenerlebnisses zu revolutionieren? Als Werkstudent: in im Bereich Customer Experience bei ahead hast du die Chance, direkt Einfluss auf die Zufriedenheit und das Engagement unserer Kunden zu nehmen. Wenn du analytisch denkst, kommunikativ bist und echte Begeisterung für die Optimierung von Kundeninteraktionen...

  • Customer Service Agent German Speaking

    vor 2 Wochen

    Hamburg, Deutschland Digital Customer Care Company BV Vollzeit

    **Remote job. Start on August 1st.** Looking for a varied remote agent role within an innovative global business? Able to speak German? Then we’re looking for you! A digital customer care company in Amsterdam, the Netherlands, is seeking individuals with a high level of proficiency in German for the position of Customer Service Agent. **Our story (the...

  • Customer Experience Agents

    vor 2 Wochen

    Hamburg, Deutschland Delphi HR-Consulting Vollzeit

    Unser Kunde ist namhafter Betreiber eines großen Transport - und Logistikdienstleistung. Bei unserem Kunden stehen die Mitarbeiter\*innen und Kund\*innen an erster Stelle! Es werden Partnerschaften entwickelt, indem das Geschäft der Kunden verstanden wird, individuelle Supply-Chain-Lösungen entwickelt werden und an einer klimaneutralen Zukunft für...