Inside Sales Japanese Customers

Job Ref

YLDE-DUS-BD-Jap

City:
Düsseldorf

Department

Air Freight Forwarding

Status

Full Time

Type

Casual

Hours

39

Welcome to the dynamic world of Yusen Logistics
About Us: Yusen Logistics is one of the world's leading providers of logistics solutions, helping businesses optimize their global supply chains. With over 25,000 employees across more than 650 locations in 46 countries, we offer an inspiring work environment with diverse development opportunities. As a company with Japanese roots, we embrace the philosophy of Kaizen - the culture of continuous improvement - in all our business areas.

As BD Inside Sales, you are responsible for supporting and advising our customers in day-to-day business - with a special focus on our Japanese partners. Your Japanese language skills and cultural understanding help you strengthen existing relationships and successfully develop new business opportunities.

Your Responsibilities for Inside Sales:
Active acquisition of new customers and support of existing ones through regular telephone and written communication - including in Japanese, English, and German
Handling customer inquiries, including checking feasibility and profitability, creating offers, following up, and conducting negotiations
Managing complaints and escalations in case of service deviations or unmet customer requirements, with possible handover to specialist departments
Close collaboration and coordination with internal departments and international partners to ensure smooth operations and implementation of customer needs
Conducting and documenting price negotiations with subcontractors, coordinating local tenders to support the sales process
Maintaining and updating all relevant customer and order data in the CRM system to ensure effective handover of information to the Operations department
Your Profile for Inside Sales:
Completed commercial apprenticeship or relevant academic background, ideally with a focus on logistics or business
Initial experience in customer service or inside sales, preferably within the logistics industry
Excellent command of German, English, and Japanese, along with a strong understanding of Japanese culture and business etiquette
Strong communication and teamwork skills, with a customer-oriented mindset
Quick comprehension, solution-oriented approach, and a strong sense of commercial thinking.
High level of resilience, reliability, and self-organization, with active involvement in continuous improvement processes
Why Yusen Logistics?
To Support Your Individual Needs - Whether you aim to lead a healthy lifestyle, have enough time for yourself and others, or further develop your skills - we offer a wide range of location-specific benefits:
Professional Development: Regular feedback and development discussions, targeted support through high-quality training, and access to our self-learning platform
Attractive Working Conditions: 39-hour workweek, 30 days of vacation, flexible home office options (2-3 days per week), company pension scheme, and financial contributions to capital-forming benefits.
Additional Perks: Free parking, free Urban Sports Club membership, bike leasing, employee discounts, referral bonus program, and much more
Supportive Work Environment: Free beverages and a respectful, family-like atmosphere. Works council and representation for employees with disabilities are always there for you
Ready to design the future of logistics with us?
Then take your chance and apply

Note for recruitment agencies: Yusen Logistics does not accept unsolicited profiles. If a recruitment is made without an existing contractual relationship, there is no entitlement to remuneration. All legal claims will be rejected.