Senior Client Executive

**What we do**

Global Client Management (GCM) positions BNY Mellon as provider and partner of choice for the largest, most complex, fastest growing, and most strategic global client relationships. The team identifies major opportunities and drives growth and service delivery around “top of mind” strategic issues. Key to this role is delivering the entirety of BNY Mellon’s resources and capabilities across businesses and geographies, with a focus on growth and enhanced connectivity to the client C-suite and key influencers.

**Key Role Responsibilities**:
**Drive Revenue Growth for Largest, Most Complex, Fastest Growing, and Strategic Clients**
- The Head of Global Client Management acts as the CEO for your client franchise, ensuring enterprise focus and execution on the top strategic priorities that yield profitable growth and contribute to our enterprise strategy.
- Independently develops the enterprise-wide strategic plan for managing and growing existing client relationships and originating new opportunities, with a focus on driving profitable growth.
- Leverages reputation as a thought leader and deep understanding of industry to proactively identify opportunities and engage clients, prospects, and partners.
- Author thought leadership and represent BNY Mellon within an industry or segment. Enhance the firm’s brand and build on our reputation as both experts and innovators.
- Promotes firm services/product offerings that solve our clients’ most important challenges.
- Evaluate and influence/contribute to deal structure and terms to optimize outcomes for both the client and BNY Mellon.
- Manage and prioritize the pipeline of opportunities with your clients, deliver on and accelerate growth objectives, ensure accountability for results.

**Act as Consultative Partner to Top Leadership (C-Suite)**
- Serve in a consultative role to the client, advising c-suite and leadership, top decision makers, and influencers on options to achieve short
- and long-term objectives.
- Maintain regular dialogue with clients, ensuring their continued satisfaction and strategic alignment with firm services/product offerings.
- Provide clients with industry/regional expertise, including implications of external forces and trends on the client business model and relationship with service providers.
- Lead strategic review meetings to ensure consistent understanding between the client and BNY Mellon on the relationship’s current state and priorities.
- Act as a conduit of information for the enterprise, sharing information, insights, and client feedback to optimize our best practices and orchestrate superior outcomes for both clients and the firm.
- Develop advisory relationships for self and firm with clients at c-suite level.

**Ensure Alignment of Relationship Strategy with Account Management**
- Partner with line of business sales and coverage team members to understand and help inform their priorities for covered relationships; ensure alignment across lines of business and with the enterprise strategy.
- Drive engagement with functional partners including client service, onboarding, compliance, and/or risk management to encourage a holistic approach to relationship management.
- Serve as the ultimate escalation point for client satisfaction; manage reputational concerns.

**Inform BNY Mellon Strategy to Best Position the Firm for Growth**
- Contribute to enterprise and line of business strategic planning and priorities, providing insight on our clients’ evolving needs and expectations.
- Lead early identification of areas of emerging risk or opportunity, and influence business decisions to ensure greater resiliency and alignment to future growth.
- Optimize efforts to ensure a coordinated approach and timing across product development, thought leadership, and client engagement.
- A passion for the business, ‘drive to win’ and outperformance mindset
- Commercial focus on growing the bottom-line while mitigating/managing risk
- Intellectual curiosity; desire to constantly learn and continuously improve
- Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders
- Ability to inspire others to action and able to draw on broader teams to deliver a superior outcome for clients and the firm
- Expert knowledge of financial services industry and client segment, including business models, players, new entrants, significant trends, and outlook
- Demonstrate excellent judgement and a fact-based approach to evaluation and decision making
- Strong communication and presentation skills (both verbally and in writing); able to articulate complex information in a clear and simple manner to a variety of audiences
- Strong leadership; calm presence and ability to instill confidence in key stakeholders, internally and externally
- Strong negotiation and influencing skills
- Consummate professional; able to navigate a matrixed organization

**Qualifications**:

- Minimum of fifteen (