Client Service Professional

vor 1 Woche

Frankfurt Am Main, Deutschland HQ Capital GmbH & Co. KG Vollzeit

We are looking for a **Client Service Professional **to work in our Client Service Team in our Bad Homburg office. Flexibility to work in US business hours required (i.e. 11:00 am - 8:00 pm or 12:00 am - 9:00 pm). This Client Service Professional will be responsible for supporting the global Client Service function with the following responsibilities: **RESPONSIBILITIES** - Liaise with an international client base (institutional investors and high net worth individuals) across various time zones, especially US time zones - Independent receipt, processing, and clarification of all client inquiries - Ensure the highest level of service when processing incoming customer inquiries in terms of quality and timing to warrant customer satisfaction - Collaborate with all departments of HQ Capital: Finance & Accounting, Reporting, Legal & Compliance, Investor Relations, Solutions, and Investments - Collaborate with third party marketers and service providers such as Administrators, Legal Counsels, Tax Advisors, Accounting firms, Banks, etc. - Actively assist with the onboarding and ongoing communications with investors who participate in funds established in Luxembourg, the U.S., Cayman Islands, and Germany - Facilitate the AML/KYC review of investors by the various fund administrators - Work closely with Investor Relations to ensure ‘client acquisition’ and ‘after sale service’ - Meticulous input, organization, and maintenance of investor data in various client management systems, i.e. Dynamics/CRM, Investran, and Sungard DX - Provide ad-hoc support to Client Service team and other groups on special projects - Help improve existing business processes & workflows **QUALIFICATIONS** - Bachelor’s Degree or equivalent - 5 - 7 years experience in a Client Service role in the Fund industry - Fluent in German and English (written and spoken communication) - Flexibility to work US business hours required (i.e. 11:00 am - 8:00 pm or 12:00 am - 9:00 pm) - Experience with client management system or equivalent - Service - and solutions-oriented approach to tasks and outcomes - Must have the ability to work independently with mínimal oversight in fast paced environment with multiple stakeholders - Outstanding communication and organizational skills, attention to detail and time-management - Must have a proactive, efficient, responsible, diligent, and reliable work ethic - Prior experience in Private Equity or Finance, preferred - Familiarity with Luxembourg fund administration, preferred - Familiarity with Dynamics (CRM), Sungard DX (aka FIS Data Exchange) and Investran, preferred **OUR OFFER**: - Opportunity to take on responsibility from day one - International working environment - Open communication, flat hierarchies and short information channels - Competitive remuneration - Hybrid working policy - Attractive workplace on the HQ Campus in Bad Homburg with staff restaurant - Free beverages and snacks - Company pension scheme - Bicycle scheme via "Jobrad" - Regular staff events HQ Capital Human Resources

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