Client Services Professional

Support operations for AgileOne clients by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of our MSP/VMS program. Utilizing the AgileOne Vendor Management Tool or 3rd party VMS, this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the upkeep of system integrity and accuracy of our specific program technology. Contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers, and contingent workers.
- **Requirements/Qualifications**:

- QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to learn proprietary technology.
- Excellent verbal and written communications.
- Professional appearance.
- Able to prioritize multiple tasks without compromising service or quality.
- Able to work independently with mínimal supervision.
- Excellent organizational skills.
- Flexible, accountable and a team player.
- Excellent time management skills to work under pressure and prioritize competing demands in a fast-paced environment.
- Excellent memory and recall skills.

EDUCATION REQUIREMENT: High School Diploma required, with some college work; Preferred Associates (A.A.) two-year or Bachelor's degree (B.A.) from four-year college or university; three (3) years of industry related experience; or equivalent combination of education and experience.
- JOB EXPERIENCE REQUIREMENT:

At least three (3) years of proven experience in customer service as well as human resources related activities such as recruiting/ staffing, customer relationship management, business development, and supplier and contractor management.
- Preferred - Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.

LANGUAGE/COMMUNICATION SKILLS (written & verbal):

- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedural manuals.
- Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.
Good Language Skills in German and English
- COMPUTER/SYSTEM SKILLS REQUIREMENTS:

Proficient in: Windows, MS Word, MS Excel, PowerPoint, E-mail, Outlook and the Internet
- Ability to become proficient in: All AgileOne and ActOne Technology.

OTHER SKILLS REQUIREMENTS:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

MARGINAL FUNCTIONS (for each function listed, indicate % of time):

Other job-related duties as assigned: ~10%

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:

- The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.
- MENTAL DEMANDS (list below and indicate % of time)
Problem Solving: 10%
- Working with Interruptions: 10%
- Analytical Skills: 10%
- Creativity: 10%
- Organization: 20%
- Communications - Written: 20%
- Communications - Verbal: 20%

PHYSICAL DEMANDS (list below and indicate % of time):

- Stand: 10%
- Sit: 20%
- Squat: 0%
- Walk: 10%
- Bend: 10%
- Repetitive Motion: 40%
- Climb: 0%
- Twist: 0%
- Operate Equipment: 0%
- Air and other public transportation Business Travel: ~10%
- Driving: TBD
- Lifting (lbs): 10-20 lbs in case of travel
- Percentage of time Low Lifting: 5%
- Percentage of time High Lifting: 0%
- Carrying (lbs): 10-20 lbs in case of travel
- Percentage of time Carrying: 5-10%
- **Responsibilities**:

- DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (for each duty and function listed indicate % of time):

- Implementation 10%
- Support the implementation team with data collection during the implementation process, and ongoing for client expansions
- Coordinate and compile the collection of supplier data and information sheets for supplier set up in the system
- Set up new client users, embedded workers, job titles, and other system data elements as needed
- Provide user training to Client and staffing partner users as needed
- Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes
- Perform project administrative duties as needed
- Other duties and special projects as assigned.

Account Maintenance 90%
- Act as liaison between client and suppliers on requirement issues