Customer Support

Vor 4 Tagen

Stuttgart, Deutschland K15t GmbH Vollzeit

**Job Location**:
Stuttgart

**Intro**:
**Support Customers and Help Shape the Future of Scroll Viewport**

Are you looking for a hands-on customer support role where you can make a real impact while gaining valuable experience in a dynamic software company? Do you enjoy solving problems, communicating with customers, and working in a collaborative environment?

We’re looking for a **Customer Support Specialist (Working Student/Intern)** to help our customers succeed with **Scroll**Viewport**. In this role, you'll be an integral part of the team, providing first-class support, troubleshooting issues, and ensuring customer feedback helps shape our product’s future.

With flexible working hours and the option to work remotely, you’ll have the freedom to balance your studies while gaining practical experience in a growing company. You’ll also benefit from a structured onboarding process, a supportive mentor, and opportunities to expand your skills in an international, agile environment.

**Your Future Role**:

- Respond to incoming support tickets for **Scroll**Viewport**, ensuring they are handled efficiently and in line with our SLAs and support standards.
- Independently **arrange and conduct screen-sharing calls** with customers when needed.
- Reproduce issues reported by customers and document/report bugs in Jira.
- Escalate complex or urgent tickets to product management or developers, ensuring clear and effective communication between all parties.
- Contribute to and improve **user documentation** based on insights from support cases.
- Accurately document customer requirements and feature requests in Jira Product Discovery.
- Stay up to date with the latest product releases and new functionalities to support customers effectively.

**Your Background**:

- You are currently enrolled in a bachelor's (min. 2nd year) or master's program.
- You have excellent written and spoken English (at least C1 level); German proficiency is a plus.
- You have a basic understanding of web development and cloud technologies.
- You are well-organized and able to manage tasks independently.
- You have strong communication skills and enjoy helping others.

**Your Contact**:
Lotte Kirgis
- People Operations Team_

I’m happy to help with any queries. Let’s get in touch:
+49 711 935 935 30

**About us**:
We are K15t.Every day, we do our best to help others work better together and achieve better results. Alongside a great team, interesting projects, and a stunning work environment, you’ll receive a host of perks and benefits.

You can check out our careers page or our social media profiles:

- Instagram
- TikTok
- Facebook

**Application Process**:
Learn more

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