Work Student, Customer Success Management

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. **Responsibilities** Do you have big dreams for your professional journey and want to be surrounded by other go-getter minds? Then join TeamViewer’s student community with over 130 ambitious students to learn, make an impact, and skyrocket your career - Assist the Customer Success Managers in maintaining strong relationships with existing clients to ensure high customer satisfaction and retention. - Help analyse customer feedback to identify trends and areas for improvement, contributing to the development of actionable insights. Create awareness of processes and assist in our continuous improvement. - Leverage your analytics skills and assist in preparing customer success reports, presentations, and documentation to track performance metrics. - Participate in team meetings, contributing creative ideas and solutions to improve the customer experience. - We help you familiarize yourself with CRM, BI tools and more. **Requirements**: - Enrolled student (all genders) at a university or college in the field of Business Administration, Information Technology, Computer Science, or any other related field. - Strong analytical and problem-solving skills. - Excellent communication and teamwork abilities. - Fluency in English; additional languages e.g. German are a plus. - Ability to work independently and manage multiple tasks effectively. **What we offer** - Contract location would be Goeppingen, Germany - Make an impact Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business - Our Work Students in Germany receive a monthly salary of 1.390,00€ for a 20h/week, 1.112,00€ for a 16h/week and 1.200,00€ for an Intern position. - Do you need to gain your first work experience as a part of a mandatory internship? Maybe you are looking for some exciting and time flexible tasks along to your studies? Join us in a role that suits you We also offer Bachelor and Master Thesis options. - Fixed Student Contract with above average salary and trust based working hours - Make yourself at home We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas - Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 - We truly live and celebrate our cultural diversity Our colleagues come from more than 70 countries and speak more than 40 languages - We work hard and play harder Look forward to our company celebrations, team events and other social gatherings - No matter if you are using private or public transportation means, we offer travel subsidy to all our students - Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you - In our HQ you have access to the office with a canteen, subsidized lunches and a terrace with BBQ - Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.