Customer Success Manager, Scale, DACH

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This position is office-based in Munich or Berlin - 3 days per week
Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big – not just for yourself, but for your teammates and your customers. Together, we're building relationships, solving problems, and impacting the way people experience work every single day.

As a
(Senior) Customer Success Manager,
you will play a key role in developing, launching, and executing scalable programs that drive widespread adoption of Personio's solutions for our customers in the DACH region. Your mission is to create measurable value and achieve customer retention and growth by proactively engaging with customers and forging strong partnerships with HR leaders and internal stakeholders alike.

Role Responsibilities: What you'll do

• Depending on segment, manage 70-90 or 300+ accounts in the DACH region.
• Build and nurture relationships with your customers, acting as their strategic partner throughout their customer lifecycle journey at Personio.
• Prioritize your book of business with the help of customer data and smart portfolio segmentation tools to ensure that no customer is overlooked or underserved.
• Leverage direct, 1:few and 1:many formats to effectively drive the successful adoption and retention of your customers.
• Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager and Sales Solution Manager.
• Act as a customer advocate for your book of business by sharing feedback with internal teams to improve the product and service experience.
• Assist in implementing scalable engagement models and our service offering to drive efficiency and improve team processes.
• Challenge the status quo and seek opportunities for innovation within Customer Success processes and structures.

Role Requirements: What you need to succeed

• ±3 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
• Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
• The ability to identify upsell opportunities and develop actionable plans to drive expansion.
• An analytical mindset in combination with a strong sense of accountability and ownership.
• A deep understanding of value drivers in recurring revenue business models.
• The ability to develop strategies, translate them into initiatives, and track successful delivery.
• The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
• Fluency in German and English.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you'll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch