Customer Service Specialist

Vor 4 Tagen

Darmstadt, Deutschland Merck KGaA Darmstadt Germany Vollzeit

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

**Your role**:
This newly created Customer Service position in our Electronics Headquarter in Darmstadt involves working in a high dynamic and demanding environment focused on delivering best-in-class service to our companies customers in Europe.

You are responsible for the high-quality execution of the entire customer journey; from the moment an order is placed until it is timely delivered. You establish and maintain working relationships to our semiconductor customers as well as manufacturing and distribution partners along the value chain, under consideration of the worldwide supply markets and supply chain.

As an expert you work purposefully with our stakeholders to reach our customer´s needs. You use proven practices to solve problems and optimize our service based on service complaints and KPIs analysis.

**This position is limited for two years.**

**Who you are**:

- Bachelor / Master's degree in business administration or Supply Chain Management
- 1 years of work experience in a customer facing role with focus on supply chain/ logistics; preferably in semiconductors industry
- Experience in complaint management
- Excellent analytical skills and ability to solve problems based on KPIs
- Professional English and German proficiency are required. Additional European language (French, Italian) skills preferred
- Excellent presentation and communication skills at all levels within organization

**What we offer**: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life

Job Requisition ID: 257468

Location: Darmstadt

Career Level: B - Recent University Graduate(

Working time model: full-time

**North America Disclosure**

**Notice on Fraudulent Job Offers**
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.

**Job Segment**:Semiconductor, ERP, SAP, Science, Customer Service, Technology

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