Field Service Supervisor

vor 14 Stunden

Frankfurt Am Main, Deutschland Tomra Vollzeit

Company Description

Warum TOMRA

TOMRA ist ein Pionier im Bereich der sensorgestützten Sortierung. Im Recyclingbusiness sind wir Weltmarktführer und der Ansprechpartner, wenn es um das Thema „Circular Economy“ geht. Mit über 13.800 installierten Maschinen in mehr als 80 Ländern bieten wir unseren Kunden leistungsstarke Sortier
- und Analyselösungen, die dabei helfen die Ressourcen, die wir Menschen verbrauchen, zu sortieren und zu recyceln.

**Job Description**:
**Position Overview**:
Main tasks are:

- Organisation, Supervision & execution of installations on Customer Projects
- Responsibility of HSE on job site
- Responsibility for FSE planning on job site (together with CPM & Dispatch)
- authorized to give instructions to all Field Service employees on job site
- daily construction records, and recording of open points
- Field service work (maintenance, repair, installation, commissioning, and optimization), worldwide.
- Give support (incl. Remote support) to clients in terms of technical issues and sorter performance.
- Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention.
- Takes care of a timely reporting of activities, costs and other reporting.
- Training of customer maintenance and service personnel on site as well as TSS Service Engineers
- Prepare and review onsite service visits and help for service sales offers.
- Give support to Sales and Project Management

**Roles and Responsibilities**
- Ensuring the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers.
- Responsible for an effective field service work in terms of costs and timing
- Work with technical team to ensure to get sufficient documentation.
- Feedback to other departments (service / clients)
- Give ideas about improvement possibilities (quality/efficiency/profitability)
- Act positively and customer oriented
- Field service work/optimization
- Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
- Good in spoken and written English
- Excellent technical problem-solving, troubleshooting, and follow-up skills
- Ability to relate to customers, their views and issues, locally and in other countries and cultures.
- Motivated individual who has a passion for Engineering
- Socially outgoing, ability to handle stress
- Self-organisation, structured work performance

**Qualifications**:

- University or College studies in Electrical or Electro-Mechanical Engineering preferred, minimum Technician or engineering 3rd Level qualification required
- few years “hands-on” experience in a B2B, Industrial Equipment support role
- In-depth Knowledge of electrical systems and fault finding.
- Advanced IT and network skills
- Full clean driving license essential
- Good English skills spoken and written, preferably other languages.
- Good communication skills, Cross-cultural competence
- Being self-motivated and having the proven capacity to fully complete tasks
- Flexible and willingness for international travel
- Team-Player with capability to work independent

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