Customer Relationship Management Specialist
vor 1 Woche
Since its foundation 150 years ago, Hellmann Worldwide Logistics has developed into a major global player in freight forwarding industry and combines this success with the charm of a family business. We are serving more than 50,000 customers and are represented by a Worldwide Network of 489 offices in 173 countries with more than 19,500 employees.
We plan to continue the growth in our existing markets and expand into new logistics services products and countries. Customer Relationship Management and the CRM tool are key to enable and support this growth strategy for the company.
Right now, we are looking for a CRM Specialist to join our team to help us continue our digital transformation on a worldwide level in the CRM domain. The idea is to deliver services in transformation and processes, implement the newest Microsoft Dynamics 365 solutions and manage the quality of implementation projects.
**Location: Hamburg / remote| Reference No.: 23000007 | Type of Employment: permanent**
**» Key Responsibilities**:
- You are a key player in developing and implementing large and complex Microsoft Dynamics 365 solutions.
- The focus is on both the technical and functional aspects of the role.
- Working with Business Stakeholders to update, extend or migrate their current processes to D365 CRM by ensuring optimal use of the possibilities that Dynamics 365 CRM offers.
- Engage in sales journeys and innovative development programs for new and/or existing businesses.
- Train and mentor stakeholders and business colleagues.
- Collaborating and developing with fellow colleagues (Sales & IT teams).
- **Key Skills and Requirements**:
- Experience with CRM systems (ideally Dynamics 365) and Sales Processes or similar capacity
- Knowledge of the main marketing, sales and customer service processes in the CRM field and of the main capabilities supporting these processes (e.g., lead generation & nurturing, customer management, opportunity management, ticket & knowledge management)
- The ability to design, build, test and implement Dynamics 365 solutions
- Degree in Computer Science, Engineering, Information Systems or related disciplines
- Knowledge of the main project management methodologies (e.g., waterfall, agile, etc.)
- Strong analytical and problem-solving skills and attention to detail
- Enjoy working in a team and with stakeholders from different departments
- Fluent in English (written and spoken)
Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants (M/F/d) with severe disabilities will be given preferential consideration if they are equally qualified.
**» We offer you**:
- **Growth and success-oriented work environmen**t with all the advantages of a family-owned company
- **Individual development opportunities** and get a unique chance to further build your profile in Microsoft Business Applications (Microsoft Dynamics 365 + power platform)
- **Opportunity to expand one´s global network** and **play a key role in shaping the strategic growth** in our global Sales organization
- **Flexible time models and remote working**
- **Additional financial benefits** in the form of company pension plan and capital-forming benefits
- **Familial working atmosphere**, motivated and intercultural team with flat hierarchies and an open feedback culture
- **Corporate benefits** such as discounts and exclusive offers for various products
- **Company health management** such as fitness cooperations and many other site-specific offers
**» How to apply**:
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