Service Contracts Specialist
vor 14 Stunden
We are partnering with an international medical devices company focused on women’s health. With a presence globally and more than 5,000 employees globally, they are now growing their team further in Germany.
We are recruiting a Service Contracts Specialist - w. German and English for the DACH region. The role is to be based in their new German HQ in Berlin and is offered as a hybrid role with 3-4 days in the office and 1-2 days optionally in a home-office.
Tasks
As the new Service Contracts Specialist, it will be your responsibility to provide administrative support in the areas relating to the services of the medical devices. This will include working closely internally with the Field Service Engineers, sales team and clients. You will be covering the DACH region and deal with customer and colleagues in German and English.
**Your new responsibilities will include**:
Managing and overseeing new contracts as well as contract renewals
- Provide customer support and professionally respond to enquiries
- Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
- Manage customer requests for contract amendments, merges, cancellations, and transfers
- Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
- Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved
**Requirements**:
Your qualifications and experiences
Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc.
- Any experience in contract management is of advantage
- Ability to problem solve
- Reporting skills - ability to use an ERP system
- Good MS Office know-how
- Good documentation skills
- Good planning and time management skills
- Fluent German and a good level English
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