Service Contracts Specialist
Vor 3 Tagen
**Service Contracts Specialist**
**Location: Berlin, Germany**
Passionately organized? Have a keen eye for detail? Fantastic communicator?
If this sounds like you then we may just have the career opportunity for you
We are looking for Service Contracts Specialist** **to join our Service Operations DACH team.
**Key Responsibilities**
- Preparation and delivery of new and renewal service contract offerings
- Analyze reports and proactively update customers
- Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
- Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to team leader as appropriate
- Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved
- Build and maintain good relationships with internal teams and stakeholders. Collaborate across regions to constantly improve how we service and support our clients
**Knowledge, Skills & Experience**
- Knowledge of Contracts Management Process
- Knowledge of Microsoft office tools
- Excellent time management and personal organization skills
- Excellent customer service and communication skills
- Team player with good Interpersonal and relationship building skills
- Self-driven and good decision-making skills
- Able to train others in departmental process
- Fluent German with good level of English
**If this still sounds like you please click apply We can’t wait to hear from you**
LI-KP1
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