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Head of Strategic Accounts Germany and Austria
vor 2 Wochen
**All about the role
**As our Head of Strategic Accounts for our German and Austrian markets, you will lead a new team focused on managing and attracting the biggest chains for our Lieferando brand. In addition to managing accounts, you will bring in exciting new chains and help build a dedicated approach that is tailored to maximising their success with us.
Your interpersonal skills will be vital in this position. As a natural leader, you can effectively coach your team members, successfully onboarding them and supporting them in a range of account management activities. You will also align with the Country Manager on improvements for your chain portfolio and set sales targets for your team.
**Key Responsibilities**
- Be responsible for the country-level acquisition and account management activities for our partners in Germany and Austria
- Lead or participate in negotiations & sign country framework agreements and/or franchisor contracts with our partners
- Act as a ‘Trusted Advisor' by initiating, building & developing long-term relationships with all strategic accounts on country level
- Cater to any special requirements that chains have (product features, analytics, co-branding, reporting, invoicing)
- Track and analyse market developments and competitor activity
- Analyse and optimise processes to increase sales performance
- Develop Joint Business Plans and drive regular business/performance review meetings
- Represent the Global Strategic Account team within Country Management, facilitating cross-department cooperation & acting as an escalation point for complex issues
- Be the ‘voice of the customer', building a strong cross-functional network (e.g. working with Product, Customer Services, Marketing) to provide your chains with the best service
**Can you deliver**
***
- 5+ years' experience in sales roles, including 3+ years' in key account management
- Natural leadership skills & 2+ years' experience in a lead/management role
- University degree in Management, Economics or similar
- Proven track record of making commercially sound, data-driven decisions
- A customer-focused and innovative outlook, optimising work processes across your job
- Able to generate new ideas, find opportunities and act decisively in an agile and ever-changing environment
- Fluent German and English (written & spoken) and excellent communication skills
**Here is our offer**
- Permanent employment contract and a company pension scheme with an employer contribution of 20%
- Lieferando Pay credit of 90€ monthly to have delicious food delivered to your workplace
- Monthly travel allowance of 64€
- Hybrid working model to maintain a healthy work-life balance
- Strong focus on your personal development (Workshops, trainings)
- A brand new and energy-efficient office in the heart of Berlin, near Schlesisches Tor and directly at the Spree
- Regular team events like a ski trip, Christmas party, etc.
**Diversity, Inclusion & Belonging**
**More about us**
Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site.
