Head of Account Management

**Company Description**
We’ve been helping businesses grow for 35 years. It’s a journey we know well. When Radius started in 1990, we ran a successful SME fuel business in North West England. Today we are a global business services company running in 19 countries across five continents.

Our mission is to help companies of all sizes adapt to market changes and take advantage of the opportunities they bring.

We are differentiated through our ability to provide fleet and connectivity related products and services in a one-stop shop solution to SMEs, as well as tailored solutions to enterprise level businesses.

The role of Head of Account Management - Fuel Solutions is pivotal to the continued success of our business in Germany. You will be responsible for the in-life relationship management of our high-value fuel card customer base, ensuring outstanding service, customer retention, and strategic growth through upsell and cross-sell opportunities.

This leadership role will oversee our account management teams based across Germany and will involve regular travel to our regional offices and customer sites. You will drive key customer engagement strategies, reduce churn, support margin growth and help position Radius as the trusted long-term fuel partner of choice.

**Key Objectives**
- Lead the overall account management strategy for our German fuel card customer base, ensuring excellent customer service and commercial outcomes.
- Personally manage a portfolio of key strategic clients to build long-term, high-value relationships.
- Direct line management of regional account management teams, with responsibility for performance, coaching, and development.
- Reduce customer churn to below 10% across the portfolio.
- Deliver growth through upsell and cross-sell initiatives, working in partnership with the new business sales team.
- Improve the customer journey and onboarding experience to support long-term loyalty and service satisfaction.
- Maintain and grow account profitability in line with commercial and margin guidelines.
- Operate as a senior leader within the Radius Germany fuel leadership team, influencing broader commercial direction.

**Key Responsibilities**
- Develop and embed a proactive contact strategy for all in-life customers.
- Build a structured account review process tailored to strategic, mid-market, and SME segments.
- Design and implement a pipeline-led sales strategy to identify and convert upsell opportunities within the base.
- Lead the development of a retention strategy with clear metrics to reduce churn and improve customer lifetime value.
- Drive commercial performance within the base, ensuring margin protection and growth through careful pricing and cost management.
- Collaborate with onboarding and operations teams to ensure a seamless onboarding process for new clients.
- Establish C-Level relationships with key accounts to reinforce strategic alignment and increase client advocacy.
- Support business development managers in new client acquisition, showcasing the benefits of world-class account management as part of the sales process.
- Deliver accurate reporting, performance insights, and forecasts in line with senior leadership expectations.

**Qualifications**
- Proven sales leadership experience, ideally in fuel, fleet, mobility or payment solutions.
- Demonstrated success in leading and growing account management teams in a B2B environment.
- High level of emotional intelligence and relationship management skills, both internally and with clients.
- Strategic mindset with the ability to use data and insights to drive commercial and service outcomes.
- Strong understanding of sales and customer lifecycle practices, with the ability to coach and implement these effectively.
- Comfortable operating at C-suite level and skilled in high-level negotiation.
- Fluent in German and English, both written and spoken.

**Additional Information**
- Role is based in our Berlin offices 5-days per week. Must be able to commute daily to the office.
- We expect the role holder to be fluent in German and English
- Experience of working with SMB / SME market in B2B sales

**Still Curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
- Note to recruitment agencies:_
- We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. _
- PSL agencies should only _send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team._