Client Service Officer

Institutional Cash Management (ICM) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management.

ICM Client Service Officer (CSO) cover clients out of our global locations with hubs in Frankfurt London and New York. ICM Client Officers out of Deutsche Bank Berlin provide personalized and proactive service to financial institutions for their day-to-day cash management business needs for Central & Eastern Europe - the position we are looking for is covering clients in Switzerland and Liechtenstein.

**Tasks**
- Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
- Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested
- Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
- Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
- Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
- Handling of the internal fee and billing scheme

**Skills**
- Bank apprenticeship or equivalent
- Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets
- Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
- Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis
- Fluency in German and English - knowledge of French, Italian is an advantage

**What we will offer you**:
Please note that this may vary slightly from location to location.

In case of any recruitment related questions, please get in touch with Philipp Maaß.

Contact: Philipp Maaß (+49(151)1807-0552)

Unsere Werte bestimmen das Arbeitsumfeld, welches wir schaffen möchten - vielfältig, wertschätzend und offen für verschiedene Meinungen. Nur eine Unternehmenskultur, die eine Vielzahl von Perspektiven, sowie kulturellen und gesellschaftlichen Hintergründen vereint, fördert Innovation. Wir setzten auf vielfältige Teams, in welchen die Menschen ihr volles Potential entfalten können - denn das Zusammenführen verschiedener Talente und Ideen spielt eine entscheidende Rolle für den geschäftlichen Erfolg der Deutschen Bank.

Unsere Unternehmenskultur setzt hohe ethische Standards und fördert ein gutes Miteinander. Unabhängig von kulturellem Hintergrund, Nationalität, ethnischer Zugehörigkeit, geschlechtlicher und sexueller Identität, körperlichen Fähigkeiten, Religion und Generation freuen wir uns über Bewerbungen talentierter Menschen.
Sprechen Sie uns an: Wir bieten flexible Arbeitszeitmodelle und weitere Zusatzleistungen, um Sie in Ihrem Berufsleben zu unterstützen.

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