After Sales Enablement Specialist

vor 19 Stunden

Berlin, Deutschland Treatwell Vollzeit

With our continuous growth, we are now looking for an After Sales Enablement Specialist within the newly formed After Sales department. The team's goal is to help streamline, optimise and implement the right processes throughout our after sales partner experience.

You will be responsible for
- Be in charge of ensuring a high quality of product knowledge for all After Sales team (Account Management, Onboarding, Engagement, Customer Success etc)
- Work with the local After Sales team to maintain a high level of training for our partner experience, including onboarding of new joiners.
- Collaborate with the team in driving initiatives to improve our partner experience and reduce churn.
- Work with the local After Sales team to achieve high standard KPIs, taking initiatives to increase the LTV.
- Be the point of contact for temporary projects for all the other centralised departments.
- Improve the communication between our After Sales teams, and the local markets teams through exchanging ideas and solutions.
- Improve the communication with centralised departments to align the knowledge of the teams, and assure a correct use of processes.

About You
- A deep understanding of our systems and tools, with a minimum of 6 months in the Onboarding or Account Management team (or similar).
- A full understanding of the whole after sales journey, especially Onboarding and Account Management teams
- Fluent in English
- Influential, resilient and highly engaging with stakeholders

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And.breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We will treat you with
- A dynamic organisation with regular social events and lots of other cool parties
- A challenging job at one of the fastest growing companies in Europe
- We want to contribute to your work-life balance with flexible working hours.
- This includes our Flexible Office Work Policy with one day home office per week
- With 28 days of vacation per year, we ensure that you have enough time to relax.
- 40€ Monthly vouchers to be used in our Marketplace
- Kitchen with cereals, fresh fruit and drinks

Equal Opportunities

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