Customer Delivery Lead
Vor 2 Tagen
SD Worx SAP Solutions is an international division within SD Worx that focuses on digital HR transitions primarily with SAP solutions. We transform our clients' HR organizations into true business support organizations through smarter technologies that drive organizations' strategies. Make cloud your legacy with SD Worx SAP Solutions **What do we have to offer?** A people-oriented job in which you will shape, implement and guide digital HR solutions for our customers and take your clients and their businesses across Europe to the next level. Plus: - An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package. - A dynamic environment: flexible working hours and working from home - everything is negotiable - Learning opportunities: thanks to seasoned co-workers, training courses, an extensive e-learning academy, and challenging projects - Career growth: map out your own development path with our internal platform MyMove and grasp various career opportunities, both locally and internationally **What do you have to offer?** - Business Expertise: Strong understanding of the products and services delivered by SAP Solutions to clients - Extensive Experience: Several years of experience as an SAP HCM Consultant - Communication & Client Relationships: Ability to communicate effectively with clients and maintain strong relationships with stakeholders - Leadership Skills: Ability to prioritize tasks (based on client feedback and value), identify risks, and navigate obstacles - Language Skills: Fluent in both German and English, written and spoken - **Which task can you expect ?** - ** Scope Management**: - Lead governance and oversight for all AM & Technical Services - Assuring SLA’s, timelines and SoW are covered - Escalation point for clients and internal teams - Identify out of scope tasks and move them into the CR process - Ensure go-live readiness for new clients with project manager - ** Resource Management**: - Address any staffing requirement to staffing management - Identify skills and expertise needs - ** Customer Relationship Management (CRM)**: - Monitor, manage and foster strong "long-term" customer relationship - Ensure client satisfaction - Identify upselling and cross selling opportunities - ** Stakeholder & Communication Management**: - Interface with all internal and external SD Worx Partners (MPS, IMP, Staffing, global AMO, Sales, AMS internally, suppliers) - Adapt the RACI matrix in alignment with the local CDL. - Manage transition from project to run - Drive process improvement within the Global AMO - ** Financial Management / Procurement Management**: - Manage client financials as contracted and additional services - Manages 3rd party invoices and approves them - ** Integration Management**: - Drives change. Regularly review and evaluate opportunities to improve the CDL best practices, CDL processes, methods, tools, guidelines and standards - in close cooperation with the Global AMO and the CDL community From many places, we work as one, moving from better to best together.
-
Customer Delivery Lead
vor 11 Stunden
Dreieich, Deutschland SD Worx VollzeitSD Worx SAP Solutions ist eine internationale Abteilung von SD Worx, die sich auf die digitale Transformation des Personalwesens mit SAP-Lösungen konzentriert. Wir verwandeln die HR-Organisationen unserer Kunden in echte Business-Support-Organisationen durch intelligentere Technologien, die die Strategien der Unternehmen vorantreiben. Mach die Cloud zu...
-
Customer Delivery Lead
vor 2 Wochen
Dreieich, Deutschland SD Worx VollzeitSD Worx ist ein führender europäischer Anbieter von Payroll - und HR-Dienstleistungen mit globaler Reichweite. Wir haben Niederlassungen in Europa und ein Büro auf Mauritius. Unser Ziel? Wir erwecken Personallösungen zum Leben. So können Unternehmen jeder Größe ihre Personalabteilung zu einer Quelle der Wertschöpfung für das Unternehmen und die...
-
Technical Lead Qualifications Services
Vor 6 Tagen
Dreieich, Deutschland Cytiva Vollzeit**Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...
-
Mitarbeiter Kundendienst
vor 2 Wochen
Dreieich, Deutschland Cytiva Vollzeit**Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and...
-
IT Project Manager
vor 2 Wochen
Dreieich, Deutschland CWS VollzeitWe are looking for an experienced and driven Project Manager (m/f/d) to lead the execution and delivery of a diverse portfolio of commercial and marketing technology Waterfall/Hybrid projects.Ref.No.: JR1011259 Your mission as a Project Manager (m/f/d) The ideal candidate will have proven experience in project management across Salesforce, CPQ, E-commerce...
-
Head of Portfolio Management Mid-market Germany
vor 11 Stunden
Dreieich, Deutschland SD Worx VollzeitSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from...
-
Digital Marketing Specialist
Vor 4 Tagen
Dreieich, Deutschland CWS VollzeitFor our international hygiene core marketing team we are looking for an enthusiastic and social media-savvy Digital Marketing Specialist._ What will you be doing as Digital Marketing Specialist? As Digital Marketing Specialist you play a central role in taking forward our digital marketing, communication tools and platforms. You develop and manage all...
-
Head of IT Services
vor 2 Wochen
Dreieich, Deutschland CWS VollzeitCWS Hygiene is the market leader in the field of sustainable hand and toilet hygiene and a pioneer in the field of sustainability in our sector. We would like to maintain and strengthen this position! Will you help us?Your mission:In this role, you will oversee IT initiatives across multiple business functions, including Service, Customer Care and...
-
Head of PMO
vor 2 Wochen
Dreieich, Deutschland CWS VollzeitCWS Hygiene is the market leader in the field of sustainable hand and toilet hygiene and a pioneer in the field of sustainability in our sector. We would like to maintain and strengthen this position! Will you help us?Your mission:In this role, you will oversee and manage IT transformation projects, ensuring alignment with strategic goals. You will work...
-
Account-Manager Vertrieb
vor 1 Woche
Dreieich, Hessen, Deutschland AKTINA CDS GmbH VollzeitThe ideal candidate will lead the account development and penetration strategy for assigned customers or regions. They should be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients.ResponsibilitiesManage a portfolio of accountsDevelop positive relationship with clientsResolve conflicts...
