Account Director, Strategic Retail

**About Bazaarvoice**

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, and the UK

Bazaarvoice is looking for an experienced sales professional to manage and grow a portfolio of strategic retail clients in Central Europe. The Account Director is a hybrid role of delivering strategic, commercially oriented business direction to our clients, as well as managing sales processes to upsell additional solutions and sell into new entities within those retail accounts.

Success will be measured on the growth of the retail territory, as well as the success of initiatives connecting our brands with those retailers, which is an anchor strategy of the company.

The role is key to strengthen the unique selling proposition that is the Bazaarvoice Network in the region. Therefore, we are seeking an individual who is passionate about solving clients’ business problems and exceeding retention targets, at the same time as possessing a sales mentality to find opportunities for growth and new revenue within those existing relationships.

5+ years of account management or customer success in the ecommerce, digital or SaaS Industries required

**Primary Duties of the Role**:

- Building and maintaining a pipeline within existing accounts on a continuous basis.
- Demonstrate and sell high-ROI software solutions to C level stakeholders, navigating complex sales cycles, building consensus across multiple business units and successfully driving sales processes to close.
- Manage all strategic and commercial aspects of the relationship, to make the client successful with all Bazaarvoice products and service and to nurture and grow the Bazaarvoice relationship.
- Confidently lead a sales cycle and collaborate internally with various teams to close business (pre-sales, marketing, product specialists etc.)
- Ability to manage and grow the territory with accurate and realistic forecasting.
- Ability to navigate and build champions across complex client organisations, tailoring strategy recommendations based on identified business needs.

**Skills and Experience Necessary for the Role**:

- 5+ years of account management or customer success in the ecommerce, digital or SaaS Industries.
- Follows a proven sales methodology. We use BANT which we’ll give you full training on, but we expect knowledge and experience of a recognised sales methodology.
- Proven track-record of overachieving quota, and clear demonstrable experience of building champions in accounts to draft mutual close plans with the client.
- Strong work ethic: self-motivated with an ability to learn quickly and hold yourself accountable to hitting quota.
- Clear and concise communication skills, as well as effectively listen with both clients and internal business partners.
- Fluent written and oral in German and English.
- Experience using SalesForce, Powerpoint and/or Excel.
- Experience in the Retail ecosystem.
- Full authorization to work in the EU without any restrictions, sponsorship will not be provided

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**Why join Bazaarvoice?**

**Customer is key**

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

**Transparency & Integrity Builds Trust**

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

**Passionate Pursuit of Performance**

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

**Innovation over Imitation**

We seek to innovate as we are not content with t