Av Technician

vor 2 Wochen


Berlin, Deutschland Yorktel Vollzeit

**Onsite AV Technician - Munich, Germany**

The AV Onsite Tech is a key role in the support of the customer’s clients. This position is client facing and the AV Tech must be professional and have a strong Customer Service attitude. The AV Tech will be called upon, by the client, for any and all meeting type support and shall address any issues and requests to the best of their ability. This position requires honed AV troubleshooting skills and the ability to think outside the box to resolve issues quickly.

**Role & Resposnisbilities**

This position shall have the following responsibilities;
- Provide excellent customer service to clients
- Provide client assistance to support collaboration technology or process
- Provide support on all collaboration technologies including, but not limited to;
- Video Conferencing based on Poly
- Microsoft Teams
- Meetup devices
- Owl video devices
- Webex
- Zoom
- Audio conferencing
- Provide end-user support on process;
- Scheduling meetings with technology
- Requesting support
- Basic use of technology
- Provide end-user training as requested
- Troubleshoot, to level 2, all issues to capability and resolution
- Replacement of equipment
- Termination of cabling
- Complex troubleshooting
- Escalate issues, as required, to necessary parties following process
- Weekly room checks
- Quarterly room preventative maintenance
- Maintain and report on all technology requests within Client’s Incident Management System.
- Ensure all assigned tickets are updated and closed once resolved
- Provide standard weekly, monthly and quarterly reports as required and on-time
- Maintain and manage equipment spares inventory
- Manage meeting room inventory
- Provide event support, as requested and scheduled
- Schedule backfill and surge support for site as required following established process.
- Adhere to all Yorktel policies including, but not limited to;
- Time keeping
- Overtime requests and authorizations
- Vacation and sick time requests
- Adhere to all BMS policies

**Skills & Abilities**

The AV Tech shall have the following experience and skill set;
- 4-7 years’ experience working with audio/visual equipment
- 4-7 years’ experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices
- 1-3 years’ experience in a customer facing position
- CTS Certification required or obtained within 6 months from starting position
- CTS-I and CTS-D certifications preferred
- Basic understanding of IP networking
- Complete understanding of A/V signal flows
- Ability to climb ladders and perform tasks at height, within reason.
- Ability to lift and carry 20kgAble to walk somewhat long distances during shiftJoin us and you will enjoy an excellent salary and benefits package, including pension and private health care.


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