Av Technician

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.

Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

**The role**

We’re looking for an AV support technician to be the front-door to technology services to the rest of the organisation. This is a full time, AV support role in a typical IT support infrastructure, with a business-focused mindset. Working under the guidance of the local service lead, you will be part of a larger team that provides customer-focused digital services to Arup globally.

You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues. You will provide support and technical expertise to a range of issues relating to AV hardware, software, peripherals, production and projects.
- “I enjoy the variety of my role - no two days are the same. One day I might be reassuring a nervous presenter minutes before they present to hundreds of colleagues via a live stream. The next day I might be trying to fix a laptop remotely with a colleague who has a looming deadline or showing them how to get the most out of the latest digital tools.” - Caitlin, Brisbane_
- You are passionate about helping people get the most out of technology
- You are excited by the opportunity to learn new things
- You value career progression and are open to new opportunities

**Responsibilities of the role include**:

- Providing on site and remote technical support for Audio Visual and Conferencing systems such as MS Teams, Cisco, Webex
- Providing on site and remote support for live and virtual events across UKIMEA
- Broadcasting and Live planning and production (Skilled at Hardware Broadcasting and Software Broadcasting - OBS, VMix, RTMP Streaming)
- Rigging/De-rigging AV Systems for planned events/conferences/workshops (with special requirements)
- AV System maintenance and troubleshooting (system checks, system fixes/replacements, system configuration)
- Video editing through use of Adobe Premier Pro and Camtasia Studio
- AV Integrated system design, documentation, installation, and configuration
- Configuring, deploying, maintaining, troubleshooting and supporting meeting room and AV equipment
- Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities
- Solving problems associated with meeting room and AV hardware, software, and services, determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team
- Helping with a range of office-based technology needs - installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams

Please don’t be discouraged if you don’t meet every point below - if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.

**Requirements and skills**

**Essential skills and knowledge**:

- Experience working in a regional or global organisation providing AV support services
- Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
- Experience of ServiceNow or similar IT Service Management systems

**Desirable skills and knowledge**:

- Lighting, camera and sound production experience

**Required behaviours**:

- High energy, motivated, open-minded and willing to embrace innovation and new technology
- Excellent written and verbal communication skills; communicating to all levels within an organization, including senior members of staff
- Self-starter who takes initiative to work and develop holistic solutions with a strong attention to detail
- Continually exercises critical thought and judgment to determine the most appropriate action
- Strong interpersonal skills and the ability to develop and maintain relationships with representatives from various organisational offices and levels

**Education**
- Technical certification in AV Technology is desirable
- No agencies please_
- Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process_